At a Glance
- Tasks: Lead complex digital projects and ensure successful delivery through collaboration.
- Company: Join Made Tech, a forward-thinking company transforming public services with technology.
- Benefits: Enjoy 30 days holiday, flexible hours, remote work, and paid counselling.
- Other info: Be part of a diverse culture that values mental health and continuous improvement.
- Why this job: Make a real impact in public services while growing your leadership skills.
- Qualifications: Experience in agile delivery and strong team management skills required.
The predicted salary is between 60000 - 80000 £ per year.
- Overview
- Lead
- Delivery
Manager: accountable for the successful delivery of complex digital projects.
Roles can include leading a small, consultancy-focused delivery, a large programme with multiple delivery teams, or several smaller engagements.
You may be the most senior escalation point or work with a delivery principal as part of a wider programme.
You embody servant leadership, promoting collaboration to deliver outcomes for users and customers.
You identify and manage risks and issues with the team and stakeholders.
You are an expert in agile delivery with pragmatic delivery approaches and team shaping tailored to each situation, including when working with public sector clients.
You build trust with senior stakeholders, coach clients, and influence continuous improvement of team processes.
You support Product Managers in defining and delivering roadmaps, monitoring progress, and facilitating backlog discussions related to priority, scope, and budget.
You are also a leader within Made Tech, contributing to the Delivery Community of Practice, managing performance and development of other delivery managers, and supporting recruitment.
You will grow Made Tech’s impact by expanding your professional network, contributing to thought leadership, and identifying new business opportunities.
Responsibilities
- Deliver successful outcomes by collaborating with internal and external stakeholders
- Provide project delivery assurance across scope, budget, and quality
- Report to Heads of Delivery weekly on quality and risk status
- Manage team resourcing to balance client delivery, team happiness, and commercial objectives
- Ensure compliance and accuracy of time sheeting, invoicing, forecasting, and delivery assurance reporting
- Ensure commercial activities (Statements of Work, PO numbers, supplier contracts for partners, IR35 assessments for contractors, staffing demands) are managed
- Support hiring activities including interviewing and outreach
- Manage Senior Delivery Managers (performance, progression, satisfaction)
- Provide regular feedback to project teams as accountable
- Grow Made Tech’s impact by supporting bids and contributing to opportunities beyond current projects
- Build relationships with stakeholders within projects and engage with experts across the organisation
- Promote Made Tech and develop personal reputation through thought leadership content and events
- Share successes and failures with the Delivery Community to evolve ways of working
- Contribute to centralised resources and templates for potential reuse
Skills, Knowledge & Expertise
- Commercial Awareness: articulate project financials (SOWs, Purchase Orders, Gross Profit Margin, forecasting); monitor deliverables against SOW; manage budget and burn-down
- Performance Management: address performance issues, support high performers toward promotions, manage direct and indirect reports, ensure line management compliance
- Risk and Quality Management: plan and implement risk management; ensure delivery teams follow quality practices
- Coaching and
Consultancy: coach teams on delivery approaches (Kanban, Scrum, Scaled Agile, Waterfall, XP, Design Sprints); understand Security, Dev Ops, User-Centred Design, Data Ethics; explain GDS service standard and run workshops with clients
- Trust Building: build and maintain trust with seniors, peers, juniors, and clients
- Continuous Improvement: act on feedback to improve
- Eligibility
SC (security check) eligibility is required. 5 years of UK residency and 5 years of employment history (or back to full-time education) are needed.
If eligibility becomes doubtful during the interview process, progression may be halted with notification.
Additional Information
Support in applying: email talent@madetech. com for alternative formats or applying assistance.
Made Tech promotes a diverse and inclusive culture and encourages applications from underrepresented groups.
We provide reasonable adjustments during the application process.
We welcome feedback to improve the candidate experience.
Life at Made Tech & Benefits
Life at Made Tech focuses on a happy, inclusive and diverse workforce.
We share experiences through our blog about mental health, communities of practice, and neurodiversity.
We use Slack for internal communication and offer various employee groups.
Job Benefits include
- 30 days Holiday
- Flexible Working Hours
- Flexible Parental Leave
- Remote Working (part-time)
- Paid counselling and access to financial and legal advice
- Flexible benefits platform with Smart Tech scheme and Pension options
- Social and wellbeing calendar of events
Made Tech helps public services improve through technology.
We have experience supporting Homes for Ukraine, NHS services, and other public sector initiatives.
We are rooted in transparency and have been recognised in awards for workplace transparency and open-access policies.
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