At a Glance
- Tasks: Support daily operations, manage office facilities, and ensure compliance across the business.
- Company: Join Made Tech, a forward-thinking company dedicated to improving public services through technology.
- Benefits: Enjoy 30 days holiday, flexible working hours, remote options, and paid counselling.
- Other info: Be part of a culture that values inclusivity and continuous improvement.
- Why this job: Make a real impact while collaborating with a diverse team in a dynamic environment.
- Qualifications: Strong organisational skills, customer service experience, and eligibility for UK security clearance.
The predicted salary is between 36000 - 44000 £ per year.
We're looking for a hands-on Business Operations Co‑ordinator to support the day-to-day running of Made Tech's offices, compliance, IT and business systems. This role keeps the machinery of Made Tech running: triaging operational queries, running our offices, helping us maintain critical quality and security certifications; and running key business processes. It's a broad remit working with stakeholders around the business on the core processes that keep over 500 colleagues productive across our office sites and client assignments.
Key Responsibilities
- Facilities & Office Management
- Own the day-to-day running of our office facilities (visiting all offices regularly, London once a week)
- Manage event logistics, visitor access, and building/landlord liaison
- Support health and safety compliance across our sites
- Compliance and assurance
- Support the Cyber Essential and Cyber Essentials+ certification process
- Support ISO certifications and internal audit preparation
- Coordinate Business Continuity Testing
- Coordinate compliance tracking, training coordination and policy documentation
- Security clearance
- Process security clearance applications, transfers, renewals and shares
- Maintain the tracking register and ensure annual reviews are completed
- Be the first point of contact for clearance status and queries
- Act as the link between colleagues and our IT support partners: manage ticket flow, chase resolution and elevate service issues
- Support business systems administration and SaaS license tracking
- Work with our account teams to run our annual client satisfaction (CSAT) programme: scheduling, coordinating, chasing completion, collating results and producing the reporting
- Collate and report our social value and environmental data
- One team: collaborate with colleagues in the Operations team and across Made Tech to build an inclusive environment and a strong feedback culture, supporting others and actively participating in team meetings
- Triage point: act as the central point for inbound business operations questions, solving problems or escalating them to the wider team as needed
- Improvement: find opportunities to drive continuous improvement and find efficiencies within our processes including through greater automation and AI
Skills, Knowledge & Expertise
Essential
- Excellent customer service, communication and interpersonal skills
- Ability to analyse data and produce a clear report someone can act on
- Strong organisational skills and ability to prioritise - you can hold several competing priorities and know which one moves first
- Real care about accuracy in records, registers and evidence, and closing things out
- A pragmatic, solution-focused approach, and calm under pressure
- Discretion with confidential and personal information
- Comfort learning new systems and processes quickly
- A collaborative team player who takes ownership of their work
- Eligibility for UK security clearance
Desirable
- Experience in a compliance, facilities, business operations or office management role
- Public sector or professional services experience
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
Life at Made Tech: We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity.
Job Benefits
- 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
- Flexible Working Hours - we are flexible with what hours you work
- Flexible Parental Leave - we offer flexible parental leave options
- Remote Working - we offer part time remote working for all our staff
- Paid counselling - we offer paid counselling as well as financial and legal advice
Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services.
Business Operations Coordinator employer: Made Tech
Made Tech is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that empowers employees to make a real impact in the public sector. With a strong focus on professional development, you will have the opportunity to mentor junior analysts and enhance your technical skills while working on meaningful projects that protect sensitive public data. Our generous benefits package, including 30 days of holiday and flexible working arrangements, ensures a healthy work-life balance, making Made Tech a truly rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Coordinator
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✨Join Local Business Intelligence Meetups
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✨Engage with Online BI Communities
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We think you need these skills to ace Business Operations Coordinator
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Made Tech, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Made Tech
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Made Tech’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
