User Centred Principal (12-month FTC)

Office: Bristol, London, Manchester or Swansea.

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role

Our User Centred Design Principals are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients.

We believe that great delivery stems from:

• a thorough understanding of our clients and their needs
• strong practice skills and subject matter expertise
• excellent leadership
• a clear vision of lasting and effective change in a public sector environment
• the ability to translate meaningful strategy into effective implementation

We expect our User Centred Design Principals to bring all of this and to enthuse our design teams and clients with the same passion.

The successful candidate will lead the user centred design aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate.

They will bring thought leadership and best-practice, honed through hands-on experience in both the private and public sector. They will work with user researchers, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes.

They will often be responsible for translating a product vision into a UX strategy that can deliver a category leading user experience, driving impact and reach across multiple user groups.

Working in an Agile delivery setting alongside product designers, the User Centred Design Principal will oversee and be responsible for the hands on delivery of usability improvements and end to end journeys across all channels including app and web.

They will be comfortable blending the just in time delivery of key design artefacts into the delivery teams with continuous discovery and ideation of longer term features and usability improvements.

They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction.

In addition, our User Centred Design Principals are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.

Key responsibilities

Our User Centred Design Principals are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business.

User Centred Design Principals are responsible for the practice and service line-specific delivery elements of an engagement/ account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions.

The right person for this role will do this by combining their design experience, leadership skills and industry network with Made Tech\’s unparalleled experience of delivering digital services and digital transformation for the Public Sector.

Your role at Made Tech

• Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech\’s wider capabilities and credentials
• Assess project performance as a part of the billable delivery team, QA design deliverables and outcomes, and ensure client satisfaction.
• Deliver design elements alongside client and Made Tech delivery teams
• Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers
• Act as a UCD authority to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge
• Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector
• Participate in business development activities, including bids and pre-sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission
• Undertake people management responsibilities, including performance reviews and professional development of your engagement and and practice colleagues
• Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events

Skills, knowledge and expertise

Throughout the interview, we’ll be assessing for skills in the following areas:

• Leadership
• Commercial skills, growing our practice

You can find the full job description about the role on our handbook here:

At this point, we hope you\’re feeling excited about Made Tech and the job opportunity. Even if you don\’t feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we\’re looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years\’ continuous UK residency and 5 year\’ employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won\’t be able to progress your application and we will contact you to let you know why.

Our application process

For this role, you’ll first have an initial call with a member of our talent acquisitio and mobility team.

We’ll then have a two-stage virtual interview process meeting with members of our Strategy & Design leadership team as well as our account leadership team.

Finally, you’ll have a chance to meet with a member of our exec team – we’re invested in helping you be a success here!

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We\’ve recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

Paid counselling – we offer paid counselling as well as financial and legal advice

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.

Register your interest to be notified of any roles that come along that meet your criteria.

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