Senior Content Designer

Made Tech wants to positively impact the future of the country by using technology to improve society. We believe being design-led can create positive outcomes in the public sector, through critical services enabled by technology. We are building a community of designers and researchers to support the public sector\’s growing demand for a design-led approach to digital transformation service delivery.

A Senior Content Designer is an experienced practitioner who works on a complex or large-scale service, with minimal support. They work autonomously, influencing and mentoring others to design user-centred content to a high standard. They work on a multidisciplinary delivery team to design content that’s informed by their experience, best practice and evidence, and meets the client’s objectives as well as user needs.

They are visible contributors to a healthy user-centred design (UCD) community and culture at Made Tech. They report to a Lead Content Designer.

Key responsibilities

As a Senior Content Designer, you will:

• assure the quality of content delivery within your service team and contribute to Made Tech’s content design standards
• be accountable for the production of high quality, user-centred content
• help delivery teams get a shared understanding of problems to solve and ideas to test
• have good knowledge of how to make services accessible to everyone
• audit services to identify accessibility issues with content
• have thorough knowledge of the government Service Standard and how to meet it through content design best practice
• demonstrate good habits for sharing and improving content
• demonstrate experience in creating, iterating, managing and overseeing content across multiple channels
• encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
• build relationships with clients, earning their trust and understanding their needs
• identify opportunities for new work
• support the hiring and onboarding of content designers
• contribute to a safe, supportive, healthy community of practice
• represent content design publicly and internally

Skills, knowledge and expertise

You can find the full job description about the role in our handbook.

At this point, we hope you\’re feeling excited about Made Tech and the job opportunity. Even if you don\’t feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We’ve recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

• Paid counselling – we offer paid counselling as well as financial and legal advice
• If successful, you will be required to undertake an SC clearance
• Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.
• We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.
• Register your interest to be notified of any roles that come along that meet your criteria.