Principal Delivery Manager

Location: Bristol, London, Manchester or Swansea with hybrid-working policy

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

We are building a community of designers, researchers and product professionals to support the public sector\’s growing demand for a user-centred, design and product led approach to how services are delivered.

About the role

As the Principal Delivery Manager, you will work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers. You will collaborate with delivery teams and client stakeholders to identify and manage risk and solve issues that arise. The majority of these activities will be value adding. You\’ll build effective relationships with other senior leaders within the business, enabling you to contribute to Made Tech playbooks and thought leadership. You will support the well-being and development of all team members within your portfolio, by ensuring they receive regular feedback and learning opportunities.

Principal Delivery Managers are experts in delivery and define the delivery approach and team shape, inspire trust with senior stakeholders, guide clients through the delivery process from the first client engagement and are the most senior line of project escalation for the account.

Definition of success

The accomplishments of the Principal Delivery Manager is demonstrated by growing Made Tech\’s impact, delivering high-value services to our clients, and accelerating the careers of others in both Delivery Management and other capabilities within your portfolio.

Key responsibilitiesPrincipal Delivery Managers are responsible for delivering outcomes by collaborating with other Principals within the community, the rest of the Account management team, Delivery/Design/Technology leads within their projects, client stakeholders and internal business partners e.g. scheduling, hiring teams. They are responsible to the Co-Heads of Delivery who are their line managers and representatives in the Leadership Team.\\ Strategy

Contribute to and deliver on Account Strategy

Contribute to and support quarterly / annual DMO objectives

Account Level Delivery Assurance

Report to Heads of Delivery on a weekly basis the status of quality and risk

Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives

Oversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)

Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)

Hiring and Careers

Support hiring activities including interviewing and outreach

Management of Lead Delivery Managers including performance, progression and satisfaction

Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.

Growing Made Tech\’s Impact

Take the lead on bids, using your knowledge and experience to understand the problem and shape our response

Ensure your clients are motivated to bring repeat business and recommend our services to others

Identify opportunities for Made Tech to deliver value for the client beyond the current project

Build relationships with senior stakeholders within your account

Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events

Community and Thought Leadership

Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech

Contribute to a set of centralised resources and templates for potential reuse

Contribute to developing a thriving community of practice and shared identity

Skills, knowledge and expertise

Articulate business fundamentals (USP, profitability, risks, target market)

Demonstrate advocacy and prioritisation of business fundamentals

Display accountability for managing commercial activities within deliveries

Be able to recall and describe key Made Tech case studies, including where you were not directly involved in the project

Demonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneously

Demonstrate fast remediation of performance issues

Support direct reports with performance remediation of indirect reports

Demonstrate encouragement and mentoring of high performers, to support them towards successful promotions

Maintain compliance with all expectations of line management at Made Tech

Demonstrate planning of and implementation of risk management activities within programme of projects, including consistent and reliable risk management processes and reporting to key stakeholders

Demonstrate activities to ensure that projects, teams and functions have appropriate practices in place to meet required quality levels

Have working knowledge of a wide variety of delivery approaches, methods and tools – for example Kanban, Scrum, Scaled Agile, Waterfall, Lean, XP and Design Sprints

Recall examples of coaching teams on best practices in other capabilities, including Security, DevOps, User Centred Design and Data Ethics

Be able to explain the GDS service standard and how to meet each point, the purpose of each phase of the GDS Service Manual and the roles and responsibilities of all of the DDAT roles that make up a Service Team

Be able to describe and advocate for the Made Tech propositions

Demonstrate advocacy of best practice delivery with teams and clients

Demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback

Demonstrate experience taking responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.

Demonstrate with feedback from seniors, peers, juniors and client stakeholders

Demonstrate positive response to feedback with course correction

At this point, we hope you\’re feeling excited about Made Tech and the job opportunity. Even if you don\’t feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you\’d like an informal chat about the role and your suitability before applying.

Are you eligible for security clearance (SC)?

All applicants do not need to hold a valid SC at the time of submitting an application but must be eligible to apply for security clearance if successful for the role.

Eligibility for SC requires a minimum of 5 years UK residency and 5 years employment history (or back to full-time education). If at any point during the interview process it is apparent that you may not be eligible for SC, we won\’t be able to progress your application and we will contact you to let you know why.

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com .

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We\’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we\’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We\’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you\’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We\’ve recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We\’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below:

Remote Working – we offer part time remote working for all our staff

Paid counselling – we offer paid counselling as well as financial and legal advice

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We\’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.

Register your interest to be notified of any roles that come along that meet your criteria.

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