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- Tasks: Lead a team to enhance public services through business analysis and change management.
- Company: Made Tech is dedicated to improving public services with innovative digital solutions.
- Benefits: Enjoy flexible working options, professional development, and a supportive team culture.
- Why this job: Make a real impact on society while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in public sector, business analysis, and strong client relationship skills required.
- Other info: Location flexibility across UK office hubs; security clearance eligibility needed.
The predicted salary is between 43200 - 72000 £ per year.
Our Head of Business Analysis & Change is responsible for leading a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. We believe that good design, research-driven policy, technical excellence, continuous innovation and improvement, and effectively managed change can significantly enhance citizen and user experiences, bolster the resilience of public services, and help to improve the applications that deliver essential services to our society.
The successful candidate will lead the practice to help us to develop and support the sale of a set of differentiated offerings covering transformation, business analysis, and change for a wide range of public services. They will develop a team of Business Analysts, Transformation Leads & Change Practitioners to engage with our clients on their business priorities and challenges, and they will guide and monitor client engagements across Made Tech. In addition, the Head of Practice will be responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.
This role reports directly to the Head of Strategy & Design Service Line.
Role Profile
Our Head of Business Analysis & Change is a member of the Strategy & Design Service Line leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of both the practice and wider business. You will be responsible for the revenue, margin, and utilization of the practice, collaborating with the other practice, service line, industry, and delivery heads to drive excellent services for our Public Sector clients. You will also be responsible for the output of your team working on client projects, proposals, and capability development.
The right person for this role will do this by combining their technical discipline experience, leadership skills, and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.
Key responsibilities
- Grow the Business Analysis & Change practice at Made Tech (revenue and headcount); develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems.
- Develop joined-up propositions as solutions to client problems; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector.
- Lead the Business Analysis & Change practice; hire, develop, motivate, and coach a team that understands the user/client needs as well as the technology and lasting change that we are delivering across the public sector.
- Deliver a profitable practice; balance complex client needs with highly performing, suitably leveraged, and cost-effective teams.
- Help to shape our Service Line and Made Tech; define and articulate the client-facing solutions that support our Industry strategies and help to turn them into client engagements through client conversations, presenting externally as a thought leader, and contributing directly to bids.
- Provide subject matter expertise; lead the client conversations as a subject matter expert, and guide and support the account teams to build strategic plans that leverage the practice capability.
- Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry.
- Oversee our deliveries and drive excellence in our engagements; take a hands-on interest in our client deliveries, guide and mentor our delivery teams and liaise with high profile stakeholders and key clients to ensure satisfaction with our contributions.
Skills, knowledge and expertise
We have added a comprehensive view of the skills we’re looking for in the full job description in our handbook here. In summary, we’re looking for:
- Public sector knowledge and senior client relationships
- Practice and commercial skills
- Business Analysis and Change craft skills
- Security Clearance
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we’re looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won’t be able to progress your application and we will contact you to let you know why.
Our application process
The process will include an initial call with a member of our talent team, two-stage interview process with our Strategy & Design team before a final meet with our Managing Director - we’re invested in supporting you to be a success here!
If you need this job description in another format, or other support in applying, please email talent@madetech.com.
Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)
Department: Delivery & Practices > User Centred Practice
Join us in our mission to use technology to improve society for everyone.
Head of Business Analysis and Change employer: Made Tech Limited
Contact Detail:
Made Tech Limited Recruiting Team
talent@madetech.com
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Analysis and Change
✨Tip Number 1
Network with professionals in the public sector and business analysis fields. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building these relationships can give you insights into the role and help you stand out.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in public sector transformation and change management. Being well-versed in current issues will allow you to engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully developed teams in the past. Highlight specific examples where you've motivated and coached team members to achieve their goals, as this is crucial for the Head of Business Analysis & Change role.
✨Tip Number 4
Research Made Tech's current projects and client engagements. Understanding our work will enable you to tailor your discussions and show how your experience aligns with our mission and values, making you a more compelling candidate.
We think you need these skills to ace Head of Business Analysis and Change
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of Business Analysis and Change position. Identify key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in business analysis, change management, and public sector knowledge. Use specific examples that demonstrate your leadership skills and ability to develop client relationships.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for improving public services through technology. Mention how you can contribute to Made Tech's mission and values.
Showcase Your Expertise: In your application, provide examples of past projects where you've successfully led teams or initiatives in business analysis and change. Highlight any thought leadership or innovative solutions you've developed in the public sector.
How to prepare for a job interview at Made Tech Limited
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the key responsibilities of the Head of Business Analysis and Change. Familiarise yourself with how this role contributes to the growth of the practice and the wider business, as well as the importance of building trusted relationships with clients.
✨Showcase Your Leadership Skills
As a candidate for this position, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in the context of business analysis and change management, and be ready to discuss how you would motivate and develop your team at Made Tech.
✨Prepare for Client Engagement Scenarios
Since the role involves engaging with C-Level stakeholders and understanding client challenges, think of scenarios where you've successfully navigated complex client relationships. Be prepared to discuss how you would approach building these strategic relationships in the public sector.
✨Highlight Your Public Sector Knowledge
Given the focus on public services, it's essential to showcase your knowledge of the public sector and any relevant experience you have. Be ready to discuss how your insights can help drive innovation and improve services, aligning with Made Tech's mission.
