Delivery Support Analyst

• Location: Bristol, London, Manchester or Swansea with hybrid-working policy

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

As an active participant in the Delivery Management community, this role not only helps to drive the successful delivery of current engagements but also contributes to the continuous improvement of project management practices within Made Tech, ensuring that the organisation remains agile, efficient, and responsive to client needs.

About the role

The Delivery Support Analyst in PMO at Made Tech plays an essential role in ensuring the seamless execution and oversight of the company\’s digital transformation engagements.

This role will see you managing workstream reporting, ensuring compliance with Statements of Work (SoW), and maintaining a comprehensive RAID (Risks, Assumptions, Issues, Dependencies) log across all Made Tech engagements.

The Delivery Support Analyst will play a crucial role in maintaining the structure and efficiency of the project lifecycle.

The Delivery Support Analyst creates and maintains all key engagement documentation, or collaborates with the Delivery Manager to bring in additional expertise when needed.

Key Responsibilities

• Manage work stream reporting, SoW compliance reporting and overall RAID log for Made Tech’s engagements
• Capture and manage demand for resources within each of the Made Tech account workstreams/ SoWs. Work with Scheduling to raise/manage resource requests and verify appropriate resource allocation
• Support onboarding new team members and create rotation plans where appropriate
• Track budget and capacity within each work stream/ SoW, highlighting risks and issues to Delivery Manager
• Ensure accurate and timely timesheet completion across all work streams/ SoWs
• Manage team work plans/schedules and on-site register
• Provide timely and visual client-ready reporting on all of the above
• Support the team with travel and accommodation booking as required
• Facilitate key meetings/ceremonies with stakeholders where appropriate
• Oversee dependencies, action/issue monitoring, and controls and help to perform health checks work streams/SoWs
• Create and maintain all key engagement documentation, or work with the Delivery Manager to bring additional specialist knowledge onboard
• Present and report on engagement status to the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. Be an active participant in the Delivery Management community within the engagement and Made Tech

Skills, Knowledge and Expertise

• Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.)
• Experience in managing/influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes
• Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits
• Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives
• Experience in managing the activities of a project team in a matrixed project organisation

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