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For Companies At a Glance
- Tasks: Lead a dynamic Customer Satisfaction team to deliver exceptional service and support.
- Company: Join Accu Ltd, a fast-growing company transforming the component buying experience.
- Benefits: Enjoy a competitive salary, 4-day work week, and generous leave policies.
- Other info: Experience a culture of inclusion, growth, and fun team activities.
- Why this job: Be part of a mission-driven team that values innovation and customer satisfaction.
- Qualifications: Looking for a confident leader with excellent communication and coaching skills.
The predicted salary is between 38000 - 38000 ÂŁ per year.
Want to be part of something bigger? If you’re ambitious, love the new, then Accu Ltd are just for you. They service more than 70% of the top 100 global manufacturers. Accu Ltd are on a mission to be the most loved component buying experience that's ever existed. Want to join their mission?
Who are Accu? They’re the new kind of component company. They’re here for the engineers, the innovators, the designers and the pioneers who are driving change. They blend cutting-edge technology with passionate people to deliver an award-winning experience to customers all over the globe. Forget the old way of buying components. Choose Accu and get Building Tomorrow. We have an “Excellent” TrustPilot rating and an overall “5 Star” rating on Google. They truly are nuts about offering the best experience to all their customers.
THE ROLE
They’re looking for a Customer Satisfaction Manager to support their excellent business growth & team. The role will be to lead & support their Customer Satisfaction team in providing outstanding customer service & support, to ensure they meet their customer requirements for service & quality. You will work closely with other departments and have the autonomy to make decisions to get the right outcomes for both their customers and the team.
THE RESPONSIBILITIES
- Customer experience is one of their superpowers and this role is at the heart of it.
- Partner with another CS Manager to lead a high-performing Customer Support team and online chat function.
- Own team performance, ensuring SLAs are met and exceeded.
- Set clear goals, track daily/weekly metrics, and keep the team on target.
- Recruit, onboard, and develop talent, building a team that scales with our growth.
- Deliver impactful training and drive continuous improvement.
- Act as the escalation point for complex customer issues.
- Collaborate cross-functionally to support wider business goals.
- Lead 1:1s and performance reviews to coach and grow your team.
- Drive smarter ways of working through process improvements and best practices.
- Share key insights and performance updates with leadership and the wider business.
- Work closely with partners (Front, Limitless, 8x8) to maximise tools and performance.
THE TEAM AND WHAT ACCU OFFER
Accu created a self-directing workplace that cultivates a culture of inclusion and belonging, whilst allowing everyone to grow. They have built a close-knit team with an extremely low employee turnover rate, here’s a few things you can look forward to:
- Competitive salary with a transparent pay structure.
- Opportunity for progression at a high growth company.
- 4 day working week.
- Remote and flexible working.
- 6 weeks paid annual leave. Earn up to 7 weeks through their length of service bonus.
- Up to 6 months paid maternity leave and 1 month paid paternity leave.
- Pension scheme.
- Octopus Electric Dreams salary sacrifice EV scheme.
- Accu Academy - a fund to grow their employees' skills.
- Bean to cup coffee, soft drinks and fresh fruit in the office.
- Sports and Social activities; including escape rooms, go-karting, food, drink and much more.
- Cycle to work scheme.
- ÂŁ300 birthday bonus.
They welcome applicants from the Armed Forces community. Armed Forces community applicants, who meet the minimum criteria for the role, will be guaranteed an interview. However, please note that this does not guarantee a job offer.
If you’d like to join Accu on their mission to build a better tomorrow, apply and take the next step today to help them build tomorrow.
Salary ÂŁ38,000
Location Accu HQ, Hope Bank Works, Holmfirth, Huddersfield, HD9 6PT. Hybrid working available, after successful completion of probation.
Job Type Full time, Permanent
Working Days/Hours 4-Day Week, 34Hrs, Monday to Friday (8:30-5:30)
THE SKILLS
- Accu are looking for a confident, people-first leader who thrives in a fast-paced environment and knows how to turn great service into a competitive advantage.
- Highly organised, with the ability to manage and prioritise across a team.
- Calm, decisive, and solutions-focused, especially under pressure.
- Excellent communicator, able to handle sensitive or complex situations with clarity and empathy.
- Experienced in resolving escalations and delivering outstanding customer outcomes.
- Passionate about coaching, developing, and motivating others.
- Comfortable leading autonomously and stepping up when needed.
- Always looking for ways to improve, optimise, and raise standards.
Customer Satisfaction Manager at Accu Ltd in Huddersfield employer: Made in the Midlands Limited
Contact Detail:
Made in the Midlands Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction Manager at Accu Ltd in Huddersfield
✨Tip Number 1
Get to know Accu Ltd inside out! Research their mission, values, and recent achievements. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their goal of being the most loved component buying experience.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experiences align with the Customer Satisfaction Manager role. Think about specific examples where you've led teams or improved customer service – this will help you stand out in interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Accu Ltd and any tips they might have for you. This could give you valuable insights and even a foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to their mission of building tomorrow.
We think you need these skills to ace Customer Satisfaction Manager at Accu Ltd in Huddersfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer satisfaction shine through. We want to see how much you care about delivering an outstanding experience and how you can contribute to Accu's mission.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Satisfaction Manager. Highlight your relevant experience and skills that align with the job description. We love seeing how your background fits into our vision!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Accu. We can’t wait to hear from you!
How to prepare for a job interview at Made in the Midlands Limited
✨Know Accu Ltd Inside Out
Before your interview, dive deep into Accu Ltd's mission and values. Understand their commitment to customer satisfaction and how they blend technology with a personal touch. This will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
As a Customer Satisfaction Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight your ability to motivate others and drive performance, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific scenarios where you've turned a negative customer experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges, how success is measured in the role, or what opportunities there are for professional development. This shows your enthusiasm for the position and helps you gauge if Accu Ltd is the right fit for you.