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For Companies At a Glance
- Tasks: Lead a passionate team to deliver outstanding customer service and support.
- Company: Join Accu Ltd, a fast-growing company transforming the component buying experience.
- Benefits: Enjoy a competitive salary, 4-day work week, and generous leave policies.
- Other info: Experience a culture of inclusion with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team that values innovation and customer satisfaction.
- Qualifications: Strong leadership skills and a passion for customer service excellence.
The predicted salary is between 38000 - 38000 ÂŁ per year.
Want to be part of something bigger? If you’re ambitious, love the new, then Accu Ltd are just for you. They service more than 70% of the top 100 global manufacturers. Accu Ltd are on a mission to be the most loved component buying experience that's ever existed. Want to join their mission?
Who are Accu? They’re the new kind of component company. They’re here for the engineers, the innovators, the designers and the pioneers who are driving change. They blend cutting-edge technology with passionate people to deliver an award-winning experience to customers all over the globe.
Forget the old way of buying components. Choose Accu and get Building Tomorrow. We have an “Excellent” TrustPilot rating and an overall “5 Star” rating on Google. They truly are nuts about offering the best experience to all their customers.
THE ROLE
They’re looking for a Customer Satisfaction Manager to support their excellent business growth & team. The role will be to lead & support their Customer Satisfaction team in providing outstanding customer service & support, to ensure they meet their customer requirements for service & quality. You will work closely with other departments and have the autonomy to make decisions to get the right outcomes for both their customers and the team.
THE RESPONSIBILITIES
- Customer experience is one of their superpowers and this role is at the heart of it. As a high-growth business, they’re looking for someone who can lead from the front, elevate their team, and continuously raise the bar.
- Partner with another CS Manager to lead a high-performing Customer Support team and online chat function.
- Own team performance, ensuring SLAs are met and exceeded.
- Set clear goals, track daily/weekly metrics, and keep the team on target.
- Recruit, onboard, and develop talent, building a team that scales with our growth.
- Deliver impactful training and drive continuous improvement.
- Act as the escalation point for complex customer issues.
- Collaborate cross-functionally to support wider business goals.
- Lead 1:1s and performance reviews to coach and grow your team.
- Drive smarter ways of working through process improvements and best practices.
- Share key insights and performance updates with leadership and the wider business.
- Work closely with partners (Front, Limitless, 8x8) to maximise tools and performance.
THE TEAM AND WHAT ACCU OFFER
Accu created a self-directing workplace that cultivates a culture of inclusion and belonging, whilst allowing everyone to grow. They have built a close-knit team with an extremely low employee turnover rate, here’s a few things you can look forward to:
- Competitive salary with a transparent pay structure.
- Opportunity for progression at a high growth company.
- 4 day working week.
- Remote and flexible working.
- 6 weeks paid annual leave. Earn up to 7 weeks through their length of service bonus.
- Up to 6 months paid maternity leave and 1 month paid paternity leave.
- Pension scheme.
- Octopus Electric Dreams salary sacrifice EV scheme.
- Accu Academy - a fund to grow their employees' skills.
- Bean to cup coffee, soft drinks and fresh fruit in the office.
- Sports and Social activities; including escape rooms, go-karting, food, drink and much more.
- Cycle to work scheme.
- ÂŁ300 birthday bonus.
They welcome applicants from the Armed Forces community. Armed Forces community applicants, who meet the minimum criteria for the role, will be guaranteed an interview. However, please note that this does not guarantee a job offer.
If you’d like to join Accu on their mission to build a better tomorrow, apply and take the next step today to help them build tomorrow.
Salary ÂŁ38,000
Location Accu HQ, Hope Bank Works, Holmfirth, Huddersfield, HD9 6PT. Hybrid working available, after successful completion of probation.
Job Type Full time, Permanent
Working Days/Hours 4-Day Week, 34Hrs, Monday to Friday (8:30-5:30)
THE SKILLS
- Accu are looking for a confident, people-first leader who thrives in a fast-paced environment and knows how to turn great service into a competitive advantage.
- Highly organised, with the ability to manage and prioritise across a team.
- Calm, decisive, and solutions-focused, especially under pressure.
- Excellent communicator, able to handle sensitive or complex situations with clarity and empathy.
- Experienced in resolving escalations and delivering outstanding customer outcomes.
- Passionate about coaching, developing, and motivating others.
- Comfortable leading autonomously and stepping up when needed.
- Always looking for ways to improve, optimise, and raise standards.
Customer Satisfaction Manager at Accu Ltd in Huddersfield employer: Made in Group
Contact Detail:
Made in Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction Manager at Accu Ltd in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Accu Ltd on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Accu's mission and values. Show them you're not just another candidate; you’re genuinely excited about their vision of building tomorrow and how you can contribute to that.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past experiences that highlight your leadership skills and customer service excellence—this is key for a Customer Satisfaction Manager role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and show that you’re truly interested in joining the Accu team.
We think you need these skills to ace Customer Satisfaction Manager at Accu Ltd in Huddersfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer satisfaction shine through. We want to see how much you care about delivering an outstanding experience and how you can contribute to Accu's mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experiences that align with the role of Customer Satisfaction Manager. We love seeing how your past roles have prepared you to lead a high-performing team at Accu.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Accu!
How to prepare for a job interview at Made in Group
✨Know Accu Ltd Inside Out
Before your interview, dive deep into Accu Ltd's mission and values. Understand their commitment to customer satisfaction and how they blend technology with a personal touch. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Satisfaction Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved escalations, or implemented process improvements. Highlighting these skills will show that you're ready to elevate their customer support team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complex customer issues. Think of specific scenarios where you turned a negative customer experience into a positive one. This will showcase your calmness under pressure and your solutions-focused mindset, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in customer satisfaction or how they measure success in their teams. This not only shows your interest but also gives you valuable insights into their operations and culture.