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For Companies At a Glance
- Tasks: Join a dynamic team to manage accounts and provide top-notch customer service.
- Company: Be part of a leading UK firm in debt recovery and enforcement.
- Benefits: Enjoy a competitive salary, hybrid working, and 28 days paid leave.
- Why this job: Perfect for those wanting to grow their admin skills in a supportive environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Daily refreshments and opportunities for training and career development await you!
The predicted salary is between 19800 - 26700 £ per year.
Do you enjoy a fast-paced environment? Do you want to expand your current administration skills? If so, then this is the job for you! Our client are UK leaders within debt recovery and enforcement and are looking for an administrator to join their team in Redditch.
BENEFITS
- Basic Salary of £23,810
- Office and Hybrid working pattern
- Company pension plan
- Company Life Assurance Plan
- 28 days paid annual leave
- Opportunities for future training and career development
- Daily Refreshments including selection of Fruit
DUTIES
- Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
- Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
- Negotiating payment arrangements following client guidelines.
- Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
- Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
- Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
- Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client’s guidelines.
- Understand the different forms of Insolvency and the impact they have on the regulations we work to.
- Answer customer inquiries in relation to Insolvency proceedings via telephone or correspondence.
- Always ensure a high standard of service. Remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts.
- Covering other job roles namely Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator where required.
- Assistance with any other duties that are within the scope of the job purpose.
Recovery Administrator employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Administrator
✨Tip Number 1
Familiarise yourself with the debt recovery process and the various forms of insolvency. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can prepare you for the types of calls you might receive in this position.
✨Tip Number 3
Research the company’s values and culture. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company and potentially refer you, which can significantly increase your chances of landing the job.
We think you need these skills to ace Recovery Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative skills and experience. Focus on your ability to work in a fast-paced environment and any previous roles that involved customer service or debt recovery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description, such as handling correspondence and negotiating payment arrangements, to demonstrate your understanding of the position.
Showcase Your Communication Skills: Since the role involves dealing with various stakeholders, emphasise your strong communication skills in both your CV and cover letter. Provide examples of how you've effectively resolved issues or handled challenging situations in the past.
Highlight Empathy and Professionalism: Given the nature of the role, it's important to convey your ability to remain calm and professional under pressure. Include examples in your application that illustrate your empathetic approach when dealing with potentially vulnerable customers.
How to prepare for a job interview at Made Employment Ltd
✨Show Your Administrative Skills
Be prepared to discuss your previous administrative experience and how it relates to the role. Highlight specific examples where you've successfully managed accounts or handled correspondence, as this will demonstrate your capability in a fast-paced environment.
✨Demonstrate Empathy and Professionalism
Since the role involves dealing with potentially vulnerable customers, it's crucial to convey your ability to remain calm and professional under pressure. Share examples of how you've handled difficult situations in the past while maintaining a respectful and ethical approach.
✨Understand Debt Recovery Processes
Familiarise yourself with the basics of debt recovery and enforcement. Being able to discuss the different forms of insolvency and their implications will show that you have done your homework and are genuinely interested in the field.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as negotiating payment arrangements or responding to customer inquiries. Practising your responses to these situations can help you feel more confident during the interview.
