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- Tasks: Ensure quality standards are met and support teams in achieving excellence.
- Company: Leading debt resolution business with a fun and supportive culture.
- Benefits: 33 days annual leave, life insurance, pension, and ongoing training.
- Why this job: Make a real impact on service quality and compliance in a dynamic environment.
- Qualifications: Experience in compliance or quality assurance is preferred.
- Other info: Great career progression opportunities and a friendly team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you. Our client, a leading debt resolution business, is looking for a quality assurance officer to join their team!
Benefits:
- On-going support and training
- 3% pension
- 33 days annual leave (including bank holidays)
- Christmas Shutdown
- Life Insurance
- Career progression
This head office environment is fun, friendly and very supportive!
Within this role, you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations.
Responsibilities:
- Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities.
- Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets.
- Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes.
- Analyse QA feedback to identify trends and report findings to the Compliance Manager.
- Ensure fair and consistent treatment of client customers across all interactions.
- Escalate urgent matters appropriately and communicate findings constructively across the business.
- Maintain QA scorecards in accordance with client requirements.
- Respond to and resolve customer complaints, liaising with relevant departments and following company policies.
- Assist with processing Data Subject Access Requests as required.
- Perform administrative duties including file creation and project file maintenance.
- Support the Field Operations Team with call listening for Field Agents when required.
- Adhere to all company procedures and policies, including GDPR, and complete associated documentation.
- Participate in training courses to enhance performance and adapt to evolving business needs.
- Proactively identify areas for improvement across the business.
- Engage with all departments to build and maintain effective working relationships.
- Carry out ad-hoc tasks as requested by management or team leaders.
You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.
Quality Assurance Officer employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to quality assurance. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've ensured compliance and quality in previous roles. This will help you stand out as a candidate who truly understands the importance of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Officer role. Highlight your experience in compliance and quality assurance, and don’t forget to mention any relevant KPIs you've achieved!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance and how your skills align with our client’s needs. Keep it friendly and professional!
Showcase Your Attention to Detail: Since this role involves ensuring audits are pristine, demonstrate your attention to detail in your application. Double-check for typos and ensure your formatting is consistent – it reflects your commitment to quality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Made Employment Ltd
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of compliance and quality assurance standards. Familiarise yourself with relevant regulations and best practices, as this will show that you're serious about the role and understand its importance.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles. Think of specific examples where you've identified trends or provided feedback based on your findings. This will demonstrate your ability to contribute to maintaining service excellence.
✨Engage with the Team Spirit
Since the company values a fun and supportive environment, be sure to express your enthusiasm for teamwork. Share experiences where you've collaborated effectively with others, especially in achieving KPIs or resolving issues.
✨Prepare Questions About Development
Show your interest in career progression by preparing thoughtful questions about training opportunities and how the company supports continuous development. This not only highlights your ambition but also aligns with their commitment to ongoing support.
