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- Tasks: Help customers resolve their utility debts with empathy and understanding.
- Company: Join a supportive and friendly UK leader in debt resolution.
- Benefits: Uncapped monthly commission, 33 days holiday, life insurance, and pension contributions.
- Why this job: Make a real difference while earning great rewards in a nurturing environment.
- Qualifications: Experience in call centres, telesales, or credit control is a plus.
- Other info: Full-time office role with rotating shifts and excellent career growth opportunities.
The predicted salary is between 25396 - 25396 £ per year.
Do you have a background collecting debt or working in a call centre or have experience within telesales? Do you want to work in a busy environment which is supportive, challenging and nurturing which exposes you to lots of training? If so, then this is the job for you! This is a Full Time Permanent position, with an immediate start!
Benefits:
- Uncapped monthly commission (on average £250 per month)
- 33 days holiday including bank holidays (pro rata for the 9 month contract)
- Life Insurance
- Pension Contributions of 3% after 3 months
- Dedicated training programme with ongoing support
Our client are UK leaders within debt resolution. They are a close knit, friendly business where you are not just a number! You will be working with a team to deliver exceptional customer service to their customers who are in arrears with their utility bills. You will be working closely with customers to help them resolve their utility debt by walking them through their options with empathy and understanding.
This is an inbound and outbound customer operative role where you will be customer facing, helping to assist their clients and their customers to find the right solution to manage their outstanding utility bills and arrears. You will also assist our clients' agents in the field setup and agree payment plans and process payments from customers.
Skills & Experience:
- If you have worked within credit control, call centres, telesales or cold calling then we want to hear from you
- You must be organised and be able to prioritise workloads
- It’s important that you can express empathy with customers whilst also being able to lead the conversation to get the debt resolved
- You must be resilient and be tenacious
- Proven track record of working towards targets and achieving them
Other Information:
- No CCJs, IVAs or bankruptcies
- Must be willing to undergo a DBS check
- Hours are Monday to Friday 8.00am-4.30pm, 9:00am to 5.30pm, 9.30am to 6.00pm (these are on a rotating shift pattern)
- This role is in the office full time
- £25,396.80 plus an uncapped bonus (which on average is being paid out at around £250 each month)
Collections Advisor in Nottingham employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Nottingham
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their work in debt resolution.
✨Tip Number 2
Practice your empathy skills! Role-play with a friend or family member to get comfortable with handling tough conversations. Remember, it’s all about helping customers find the right solutions for their utility debts.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you’ve hit targets or helped customers in previous roles. This will show them you’re not just talk but can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Collections Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any background you have in debt collection, call centres, or telesales. We want to see how your skills can help us deliver exceptional customer service!
Be Personable: Since this role involves a lot of customer interaction, let your personality shine through! Use a friendly tone and show empathy in your application to demonstrate that you understand the importance of connecting with customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to align their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Made Employment Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of debt collection and customer service. Familiarise yourself with common scenarios you might face in the role, especially how to handle sensitive conversations with empathy. This will show that you're not just interested in the job, but that you understand the challenges involved.
✨Showcase Your Skills
Be ready to discuss your previous experience in call centres, telesales, or credit control. Prepare specific examples of how you've successfully resolved customer issues or met targets in the past. This will help demonstrate your resilience and tenacity, which are key traits for this role.
✨Practice Empathy
Since the role involves helping customers manage their utility debts, practice expressing empathy during your responses. Think about how you would approach a distressed customer and how to guide them through their options. Role-playing with a friend can be a great way to prepare for this.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
