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- Tasks: Assist customers with their moving needs via phone, email, and live chat.
- Company: Join a world leader in the removals industry, known for exceptional service.
- Benefits: Enjoy perks like 25 days holiday, health discounts, and paid volunteering time.
- Why this job: Be part of a supportive team that values customer service and employee wellbeing.
- Qualifications: Impeccable customer service experience is essential; removals background is a plus.
- Other info: Dress down Fridays and performance-based rewards make work fun!
The predicted salary is between 30000 - 42000 £ per year.
Do you have experience of dealing with customers via phone, email and live web chat? Do you like to assist customers and deliver world-class customer service? If so, then look no further!!! Our client, a world leader in the removals industry, are looking for a move manager to join their team. Benefits Employee Assistance Programme – EAP (supports employees’ wellbeing on many issues both in and out of work) Health & Fitness Discount Vouchers Free Staff Parking 25 days holiday Birthday Voucher Christmas Voucher Dress Down Fridays Staff Rewards Voucher Scheme based on performance Staff Referral Scheme Paid time off for volunteering Eye care vouchers Free Flu Vaccination Pension contributions after 3 months service Duties This role will see you speaking with customers who are looking to move home or move goods between businesses and your role is to ensure these customers understand the products and services available, ensure they have correct insurance, you have all the details for their move, arrange transport and workers and deliver exceptional aftercare! Ideally you\’d have come from a removals or storage background but the key thing is that you have impeccable customer service experience. Apply now to avoid disappointment
Move Manager employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Move Manager
✨Tip Number 1
Familiarise yourself with the removals industry. Understanding the common challenges and services offered can help you engage more effectively with potential customers during your interactions.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers via phone, email, and live chat, being articulate and clear will set you apart. Consider role-playing scenarios to boost your confidence.
✨Tip Number 3
Showcase your customer service experience in conversations. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to exceptional service.
✨Tip Number 4
Research the company culture and values of the client. Aligning your approach and responses with their ethos during interviews can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Move Manager
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasise your experience in customer service, especially if you've dealt with customers via phone, email, or live web chat. Use specific examples to demonstrate how you've delivered exceptional service in previous roles.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Move Manager role. Focus on relevant achievements in the removals or storage industry, if applicable, and ensure your CV is clear and concise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the removals industry. Mention why you are interested in this specific role and how you can contribute to the company's success.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Made Employment Ltd
✨Showcase Your Customer Service Skills
Since the role of a Move Manager revolves around delivering exceptional customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your experience with phone, email, and live web chat interactions.
✨Understand the Removals Industry
Even if you don't have direct experience in removals or storage, do some research on the industry. Familiarise yourself with common terms and processes involved in moving homes or goods, as this will demonstrate your commitment and interest in the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and the specific challenges faced by Move Managers. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.
✨Emphasise Teamwork and Communication
As a Move Manager, you'll need to coordinate with various teams to ensure a smooth moving process. Share examples of how you've effectively communicated and collaborated with others in previous roles to achieve a common goal.
