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- Tasks: Engage with clients in the field to resolve debt and provide essential services.
- Company: Join a growing team dedicated to high service standards and client satisfaction.
- Benefits: Enjoy a monthly car allowance, commission, 5 weeks holiday, and a pension plan.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Must have a clean driving license, own vehicle, and strong negotiation skills.
- Other info: Full training provided; flexible work environment with opportunities for growth.
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you! As our client continues to grow and expand their portfolio, they are looking to further increase their team of over one hundred field based officers across the country to meet client demand and maintain exceptionally high service standards to our clients. This role is predominantly field based and all applicants are required to hold a full clean driving license and their own motor vehicle with adequate business insurance. Benefits * Car Cash Allowance paid monthly * 3% Pension after 3 months * Monthly commission * 5 weeks holiday (Xmas Shut Down) * Great long term development opportunities * Full training provided Work is received centrally and distributed to their field team via theirTeam Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income. SKILLS AND EXPERIENCE * Must be organised and follow protocols to deliver maximum return on investment per account issued. * Must be adaptable and flexible to the varied environments that are presented by the portfolio of work. * Good work ethic. * Negotiating skills. * Approachable. * Multi-task. * Able to discuss with Management above and below. * Able to work as a team. * Ability to make quick decisions/judgments. * Able to plan and manage workload appropriately. KEY RESPONSIBILITIES AND DUTIES The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client’s customers and performing the following functions connected with their gas and electricity supply: * Awareness of Debt and Resolution Capability. * Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc. * Execution of documentation to secure payment to the client. * Execution of Warrants to secure payment / access to deliver resolution. This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned
Field Resolution Officer employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resolution Officer
✨Tip Number 1
Make sure to highlight your experience in fieldwork and customer interaction during the interview. Share specific examples of how you've successfully resolved issues in the past, as this will demonstrate your ability to handle the responsibilities of a Field Resolution Officer.
✨Tip Number 2
Familiarize yourself with common debt resolution practices and the utility industry. Showing that you understand the challenges faced by clients and their customers can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your organizational skills and how you manage your workload effectively. Since this role requires adaptability and multi-tasking, be ready to provide examples of how you've successfully juggled multiple tasks in previous positions.
✨Tip Number 4
Demonstrate your negotiation skills during the interview. Think of scenarios where you had to negotiate or persuade someone, and be prepared to share those experiences to show that you can handle challenging conversations with clients.
We think you need these skills to ace Field Resolution Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fieldwork, customer service, and debt resolution. Emphasize skills like negotiation, adaptability, and organization that align with the job description.
Craft a Strong Cover Letter: In your cover letter, express your passion for working in the field and helping clients resolve their debts. Mention specific examples of how you've successfully navigated challenging situations in previous roles.
Highlight Your Driving Experience: Since a full clean driving license and a motor vehicle are required, be sure to mention your driving experience and any relevant insurance details in your application.
Showcase Your Teamwork Skills: Discuss your ability to work as part of a team and communicate effectively with management and colleagues. Provide examples of past experiences where you successfully collaborated with others to achieve a common goal.
How to prepare for a job interview at Made Employment Ltd
✨Show Your People Skills
As a Field Resolution Officer, you'll be dealing with various clients and customers. Make sure to highlight your interpersonal skills during the interview. Share examples of how you've successfully resolved conflicts or built rapport with clients in the past.
✨Demonstrate Adaptability
The role requires flexibility in different environments. Be prepared to discuss situations where you've had to adapt quickly to changing circumstances. This will show that you can handle the varied scenarios that come with the job.
✨Highlight Your Organizational Skills
Since the job involves managing multiple accounts and following protocols, emphasize your organizational abilities. Talk about tools or methods you use to stay organized and ensure maximum efficiency in your work.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making and negotiation skills. Prepare for hypothetical scenarios related to debt resolution and think through how you would approach them. This will demonstrate your critical thinking and problem-solving capabilities.
