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For Companies At a Glance
- Tasks: Visit clients to resolve debt issues and gather essential customer data.
- Company: Join a growing company dedicated to high service standards in debt resolution.
- Benefits: Enjoy a £6000 car cash allowance, monthly commission, and 5 weeks holiday.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Must have a full clean driving licence, own vehicle, and strong negotiation skills.
- Other info: Full training provided with opportunities for long-term career growth.
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you!
As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers and in particular now need to recruit in the Crewe area to meet client demand and maintain exceptionally high service standards to their clients.
This role is field based and all applicants are required to hold a full clean driving license and have their own motor vehicle with adequate business insurance.
Benefits
- £6000 Car Cash Allowance
- 3% Pension after 3 months
- Monthly commission
- 5 weeks holiday (Xmas Shut Down)
- Great long term development opportunities
- Full training provided
Work is received centrally and distributed to their field team via their Team Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income.
Skills and Experience
- Must be organised and follow protocols to deliver maximum return on investment per account issued.
- Must be adaptable and flexible to the varied environments that are presented by the portfolio of work.
- Good work ethic.
- Negotiating skills.
- Approachable.
- Multi-task.
- Able to discuss with Management above and below.
- Able to work as a team.
- Ability to make quick decisions/judgements.
- Able to plan and manage workload appropriately.
Key Responsibilities and Duties
The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client’s customers and performing the following functions connected with their gas and electricity supply:
- Awareness of Debt and Resolution Capability.
- Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
- Execution of documentation to secure payment to the client.
- Execution of Warrants to secure payment / access to deliver resolution.
This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up of a regional team leader to assist across the work.
Field Debt Resolution Officer employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Debt Resolution Officer
✨Tip Number 1
Familiarise yourself with the local area of Crewe. Understanding the community and its demographics can help you connect better with clients and tailor your approach to their specific needs.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves resolving debts, being able to negotiate effectively will be crucial in achieving positive outcomes for both the clients and their customers.
✨Tip Number 3
Prepare for fieldwork by ensuring your vehicle is ready and that you have adequate business insurance. This not only shows your commitment but also ensures you can start working without any delays.
✨Tip Number 4
Practice your communication skills. Being articulate and well-presented is key in this role, so consider role-playing scenarios where you might need to discuss sensitive financial matters with clients.
We think you need these skills to ace Field Debt Resolution Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt resolution or customer service. Emphasise skills such as negotiation, organisation, and adaptability, which are crucial for the Field Debt Resolution Officer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people resolve debt issues. Mention your ability to work in varied environments and your strong work ethic, aligning your experiences with the job requirements.
Highlight Your Driving Experience: Since this role requires a full clean driving licence and your own vehicle, make sure to mention your driving experience and any relevant insurance details in your application. This shows you meet the essential criteria right away.
Prepare for Potential Scenarios: Think about how you would handle challenging situations in the field. Be ready to discuss these scenarios in your application or during an interview, demonstrating your quick decision-making and problem-solving abilities.
How to prepare for a job interview at Made Employment Ltd
✨Showcase Your People Skills
As a Field Debt Resolution Officer, you'll be dealing with various individuals. Highlight your experience in customer service and your ability to communicate effectively. Share examples of how you've successfully resolved conflicts or helped clients in the past.
✨Demonstrate Adaptability
This role requires flexibility in different environments. Be prepared to discuss situations where you've had to adapt quickly to changing circumstances. This will show your potential employer that you can handle the varied challenges that come with the job.
✨Highlight Organisational Skills
Since the role involves managing multiple accounts, it's crucial to demonstrate your organisational abilities. Talk about how you prioritise tasks and manage your workload efficiently, ensuring maximum return on investment for each account.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills in challenging scenarios. Think of examples where you've had to make quick judgments or negotiate effectively. This will help illustrate your capability to handle the responsibilities of the role.
