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For Companies At a Glance
- Tasks: Engage with clients in the field to resolve debt issues and gather essential customer data.
- Company: Join a growing company dedicated to high service standards in debt resolution.
- Benefits: Enjoy a £6000 car cash allowance, monthly commission, and 5 weeks holiday.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Must have a full clean driving licence, own vehicle, and strong negotiation skills.
- Other info: Full training provided, with opportunities for long-term career growth.
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you!
As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers and in particular now need to recruit in the Dumfries & Galloway area to meet client demand and maintain exceptionally high service standards to their clients.
This role is field based and all applicants are required to hold a full clean driving license and have their own motor vehicle with adequate business insurance.
Benefits
- £6000 Car Cash Allowance
- 3% Pension after 3 months
- Monthly commission
- 5 weeks holiday (Xmas Shut Down)
- Great long term development opportunities
- Full training provided
Work is received centrally and distributed to their field team via their Team Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income.
Skills and Experience
- Must be organised and follow protocols to deliver maximum return on investment per account issued.
- Must be adaptable and flexible to the varied environments that are presented by the portfolio of work.
- Good work ethic.
- Negotiating skills.
- Approachable.
- Multi-task.
- Able to discuss with Management above and below.
- Able to work as a team.
- Ability to make quick decisions/judgements.
- Able to plan and manage workload appropriately.
Key Responsibilities and Duties
The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client’s customers and performing the following functions connected with their gas and electricity supply:
- Awareness of Debt and Resolution Capability.
- Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
- Execution of documentation to secure payment to the client.
- Execution of Warrants to secure payment / access to deliver resolution.
This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned. This role requires a standard DBS check and Credit Check.
Field Debt Resolution Agent employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Debt Resolution Agent
✨Tip Number 1
Familiarise yourself with the local area of Dumfries & Galloway. Understanding the community and its demographics can help you connect better with clients and tailor your approach to their specific needs.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves resolving debts, being able to negotiate effectively will be crucial in achieving positive outcomes for both the clients and their customers.
✨Tip Number 3
Prepare to demonstrate your adaptability. The job requires you to handle various environments and situations, so think of examples from your past experiences where you've successfully adapted to change.
✨Tip Number 4
Showcase your teamwork abilities. This role involves working closely with a regional team leader and other officers, so be ready to discuss how you've collaborated effectively in previous roles.
We think you need these skills to ace Field Debt Resolution Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Field Debt Resolution Agent. Emphasise your organisational skills, adaptability, and any previous experience in customer-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people resolve debt issues. Mention your ability to negotiate and work as part of a team, and explain why you are particularly suited for this field-based role.
Highlight Driving Experience: Since a full clean driving licence and a motor vehicle are essential for this position, make sure to clearly state your driving credentials and any relevant experience that demonstrates your reliability and responsibility on the road.
Prepare for the Interview: If selected for an interview, be ready to discuss scenarios where you've demonstrated quick decision-making and effective communication. Prepare examples that showcase your work ethic and ability to handle challenging situations.
How to prepare for a job interview at Made Employment Ltd
✨Showcase Your People Skills
As a Field Debt Resolution Agent, you'll be dealing with various individuals. Highlight your experience in customer service and your ability to communicate effectively. Be prepared to share examples of how you've successfully resolved conflicts or built rapport with clients.
✨Demonstrate Adaptability
This role requires flexibility in different environments. During the interview, discuss situations where you've had to adapt quickly to changing circumstances. This will show that you can handle the varied scenarios that come with the job.
✨Highlight Organisational Skills
Being organised is crucial for maximising returns on accounts. Talk about your methods for managing workloads and prioritising tasks. Providing specific examples of how you've successfully managed multiple responsibilities will strengthen your case.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making and negotiation skills. Prepare for hypothetical scenarios related to debt resolution and think through how you would approach them. This will demonstrate your critical thinking and problem-solving abilities.
