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- Tasks: Help people resolve their debt while working in the field and visiting clients.
- Company: Join a growing company dedicated to high service standards in debt resolution.
- Benefits: Enjoy a £6000 car cash allowance, monthly commission, and 5 weeks holiday.
- Why this job: Make a real impact by helping clients while developing your skills in a supportive environment.
- Qualifications: Must have a full clean driving license, own vehicle, and strong negotiation skills.
- Other info: Full training provided with opportunities for long-term development.
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you! As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers and in particular now need to recruit in the Twickenham area to meet client demand and maintain exceptionally high service standards to their clients. This role is field based and all applicants are required to hold a full clean driving license and have their own motor vehicle with adequate business insurance. Benefits * £6000 Car Cash Allowance paid monthly * 3% Pension after 3 months * Monthly commission * 5 weeks holiday (Xmas Shut Down) * Great long term development opportunities * Full training provided Work is received centrally and distributed to their field team via theirTeam Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income. SKILLS AND EXPERIENCE * Must be organised and follow protocols to deliver maximum return on investment per account issued. * Must be adaptable and flexible to the varied environments that are presented by the portfolio of work. * Good work ethic. * Negotiating skills. * Approachable. * Multi-task. * Able to discuss with Management above and below. * Able to work as a team. * Ability to make quick decisions/judgments. * Able to plan and manage workload appropriately. KEY RESPONSIBILITIES AND DUTIES The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client’s customers and performing the following functions connected with their gas and electricity supply: * Awareness of Debt and Resolution Capability. * Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc. * Execution of documentation to secure payment to the client. * Execution of Warrants to secure payment / access to deliver resolution. This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned. This role requires a standard DBS check and Credit Check
Debt Resolution Officer - Twickenham employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Resolution Officer - Twickenham
✨Tip Number 1
Familiarize yourself with the local area of Twickenham. Understanding the community and its demographics can help you connect better with clients and tailor your approach to their specific needs.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves resolving debts, being able to negotiate effectively will be crucial in achieving positive outcomes for both clients and customers.
✨Tip Number 3
Prepare to demonstrate your adaptability. The job requires you to handle various environments and situations, so think of examples from your past experiences where you've successfully adapted to change.
✨Tip Number 4
Showcase your teamwork abilities. This role involves working closely with a regional team leader and other officers, so be ready to discuss how you’ve collaborated effectively in previous roles.
We think you need these skills to ace Debt Resolution Officer - Twickenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt resolution or customer service. Emphasize skills like negotiation, organization, and adaptability that are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people resolve their debts. Mention your ability to work in varied environments and your strong work ethic, which aligns with the company's values.
Highlight Relevant Skills: Clearly outline your skills in multi-tasking, decision-making, and teamwork. Provide examples of how you've successfully navigated challenging situations in previous roles.
Prepare for the DBS and Credit Check: Since this role requires a standard DBS check and credit check, ensure you have all necessary documentation ready and be prepared to discuss any relevant background information during the application process.
How to prepare for a job interview at Made Employment Ltd
✨Show Your People Skills
As a Debt Resolution Officer, you'll be dealing with various clients. Highlight your experience in customer service and your ability to communicate effectively. Be prepared to share examples of how you've successfully resolved conflicts or helped customers in the past.
✨Demonstrate Adaptability
The role requires flexibility in different environments. Discuss situations where you've had to adapt quickly to changing circumstances or challenges. This will show that you can handle the varied scenarios that come with the job.
✨Highlight Your Organizational Skills
Being organized is crucial for maximizing returns on accounts. Talk about your methods for managing workloads and prioritizing tasks. Providing specific examples of how you've successfully managed multiple responsibilities will strengthen your case.
✨Prepare for Negotiation Scenarios
Negotiating skills are key in this role. Think of a time when you had to negotiate a solution or outcome. Be ready to discuss your approach and the results, as this will demonstrate your capability in handling sensitive discussions with clients.
