Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help people resolve their debt while working in the field and visiting clients.
- Company: Join a growing company dedicated to high service standards in debt resolution.
- Benefits: Enjoy a £6000 car cash allowance, monthly commission, and 5 weeks holiday.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Must have a full clean driving license, own vehicle, and strong negotiation skills.
- Other info: Full training provided with opportunities for long-term career growth.
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you! As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers and in particular now need to recruit in the Birmingham area to meet client demand and maintain exceptionally high service standards to their clients. This role is field based and all applicants are required to hold a full clean driving license and have their own motor vehicle with adequate business insurance. Benefits * £6000 Car Cash Allowance paid monthly * 3% Pension after 3 months * Monthly commission * 5 weeks holiday (Xmas Shut Down) * Great long term development opportunities * Full training provided Work is received centrally and distributed to their field team via theirTeam Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income. SKILLS AND EXPERIENCE * Must be organised and follow protocols to deliver maximum return on investment per account issued. * Must be adaptable and flexible to the varied environments that are presented by the portfolio of work. * Good work ethic. * Negotiating skills. * Approachable. * Multi-task. * Able to discuss with Management above and below. * Able to work as a team. * Ability to make quick decisions/judgments. * Able to plan and manage workload appropriately. KEY RESPONSIBILITIES AND DUTIES The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client’s customers and performing the following functions connected with their gas and electricity supply: * Awareness of Debt and Resolution Capability. * Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc. * Execution of documentation to secure payment to the client. * Execution of Warrants to secure payment / access to deliver resolution. This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned. This role requires a standard DBS check and Credit Check
Debt Resolution Officer - Birmingham employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Resolution Officer - Birmingham
✨Tip Number 1
Familiarize yourself with the local area of Birmingham. Understanding the neighborhoods and demographics can help you connect better with clients and navigate your fieldwork more efficiently.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves resolving debts, being able to communicate effectively and negotiate terms will be crucial in achieving positive outcomes for both clients and customers.
✨Tip Number 3
Prepare for adaptability. The job requires you to handle various environments and situations, so think about past experiences where you've successfully adapted to change or handled challenging scenarios.
✨Tip Number 4
Showcase your teamwork abilities. This role emphasizes collaboration with team leaders and other officers, so be ready to discuss how you've worked effectively in teams in previous roles.
We think you need these skills to ace Debt Resolution Officer - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt resolution or customer service. Emphasize skills like negotiation, organization, and adaptability that are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping people resolve their debts. Mention your ability to work in varied environments and your commitment to maintaining high service standards.
Highlight Driving Experience: Since this role requires a full clean driving license and your own vehicle, be sure to mention your driving experience and any relevant insurance details in your application.
Prepare for Potential Questions: Think about how you would handle challenging scenarios in the field. Be ready to discuss your decision-making process and how you manage your workload effectively during an interview.
How to prepare for a job interview at Made Employment Ltd
✨Show Your People Skills
As a Debt Resolution Officer, you'll be dealing with various clients. Highlight your experience in customer service and your ability to handle challenging conversations with empathy and professionalism.
✨Demonstrate Adaptability
The role requires flexibility in different environments. Be prepared to discuss examples from your past where you successfully adapted to changing situations or unexpected challenges.
✨Highlight Your Organizational Skills
Since the job involves managing multiple accounts, emphasize your organizational abilities. Share specific strategies you use to prioritize tasks and ensure maximum efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills. Prepare to discuss how you would handle specific scenarios related to debt resolution, showcasing your negotiation skills and quick judgment.
