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- Tasks: Help resolve debt by visiting clients and providing essential services.
- Company: Join a growing team of over one hundred dedicated field officers.
- Benefits: Enjoy a monthly car allowance, commission, 5 weeks holiday, and pension after 3 months.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Must have a full clean driving licence, own vehicle, and be adaptable.
- Other info: Full training provided with ongoing support from a regional team leader.
The predicted salary is between 28800 - 43200 £ per year.
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you! As our client continues to grow and expand their portfolio, they are looking to further increase their team of over one hundred field based officers across the country to meet client demand and maintain exceptionally high service standards to our clients. This role is predominantly field based and all applicants are required to hold a full clean driving license and their own motor vehicle with adequate business insurance. Benefits * Car Cash Allowance paid monthly * 3% Pension after 3 months * Monthly commission * 5 weeks holiday (Xmas Shut Down) * Great long term development opportunities * Full training provided Work is received centrally and distributed to their field team via their Team Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income. SKILLS AND EXPERIENCE Must be organised and follow protocols to deliver maximum return on investment per account issued. Must be adaptable and flexible to the varied environments that are presented by the portfolio of work. Good work ethic. Negotiating skills. Approachable. Multi-task. Able to discuss with Management above and below. Able to work as a team. Ability to make quick decisions/judgments. Able to plan and manage workload appropriately. KEY RESPONSIBILITIES AND DUTIES The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client’s customers and performing the following functions connected with their gas and electricity supply: Awareness of Debt and Resolution Capability. Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc. Execution of documentation to secure payment to the client. Execution of Warrants to secure payment / access to deliver resolution. This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned
Debt Resolution Officer employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Resolution Officer
✨Tip Number 1
Familiarise yourself with the debt resolution process and the specific services offered by our client. Understanding the nuances of the industry will help you engage more effectively with potential clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully resolved conflicts or negotiated in previous roles. This will highlight your ability to handle challenging scenarios, which is crucial for a Debt Resolution Officer.
✨Tip Number 3
Since this role is field-based, ensure you have a reliable vehicle and are comfortable driving to various locations. Mentioning your readiness to travel and your clean driving record can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
We think you need these skills to ace Debt Resolution Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt resolution or customer service. Emphasise skills such as negotiation, organisation, and adaptability, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people resolve their debts. Mention specific examples of how you've successfully navigated challenging situations in the past.
Highlight Your Driving Experience: Since this role requires a full clean driving licence and your own vehicle, be sure to mention your driving experience and any relevant insurance details in your application.
Showcase Your Teamwork Skills: Discuss your ability to work as part of a team in your application. Provide examples of how you've collaborated with others to achieve common goals, especially in field-based roles.
How to prepare for a job interview at Made Employment Ltd
✨Show Your People Skills
As a Debt Resolution Officer, you'll be dealing with various clients and customers. Make sure to highlight your experience in handling difficult conversations and resolving conflicts. Share specific examples of how you've successfully navigated challenging situations in the past.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage your workload and prioritise tasks effectively. You might want to mention any tools or methods you use to stay organised, especially in a field-based environment.
✨Emphasise Adaptability
The job involves working in varied environments, so it's crucial to show that you're adaptable. Talk about experiences where you've had to adjust quickly to new situations or changes in plans, and how you maintained a positive attitude throughout.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter as a Debt Resolution Officer and prepare your responses. This could include how you'd handle a customer who is resistant to paying their debt or how you'd gather necessary information in a sensitive manner.
