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- Tasks: Engage with customers daily, managing high call volumes and negotiating debt solutions.
- Company: Join a leading Debt Collection Agency known for its dynamic work environment.
- Benefits: Enjoy uncapped commission, flexible lunch options, life insurance, pension contributions, and 5 weeks holiday.
- Why this job: Make a real impact by helping customers while developing your negotiation skills in a supportive culture.
- Qualifications: Must have 12-18 months call centre experience and a clean financial record.
- Other info: Rotating shifts available; apply now to seize this amazing opportunity!
The predicted salary is between 24000 - 36000 £ per year.
Do you have a background collecting debt or working in a call centre or have experience within telesales? Do you want to work in a busy environment which is supportive, challenging and nurturing which exposes you to lots of training? If so, then this is the job for you! This is a 9 month fixed term contract to cover a maternity leave, with the potential to go permanent. Benefits: Uncapped monthly commission (on average £250 per month)! 33 days holiday including bank holidays (pro rata for the 9 month contract) Life Insurance Pension Contributions of 3% after 3 months Dedicated training programme with ongoing support Our client are UK leaders within debt resolution. They are a close-knit, friendly business where you’re not just a number! You will be working with a team to deliver exceptional customer service to their customers who are in arrears with their utility bills. You will be working closely with customers to help them resolve their utility debt by walking them through their options with empathy and understanding. This is in inbound and outbound customer operative role where you will be customer facing, helping to assist their clients and their customers to find the right solution to manage their outstanding utility bills and arrears. You will also assist our clients agents in the field set up and agree payment plans and process payments from customers. Skills & Experience: If you have worked within credit control, call centres, telesales or cold calling then we want to hear from you You must be organised and be able to prioritise workloads It’s important that you can express empathy with customers whilst also being able to lead the conversation to get the debt resolved You must be resilient and be tenacious Proven track record of working towards targets ad achieving them Other Information: No CCJ’s, IVA’s or bankruptcies Must be willing to undergo a DBS check Hours are Monday – Friday 8.00am- 4.30pm 9:00am to 5.30pm 9.30am to 6.00pm These are on a rotating shift pattern This role is in the office full time £25,396.80 plus an uncapped bonus (which on average is being paid out at around £250 each month)
Collection Agent employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection Agent
✨Tip Number 1
Familiarise yourself with the debt collection process and common customer concerns. This knowledge will help you engage confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your negotiation skills by role-playing different scenarios with friends or family. Being able to showcase these skills in a practical way can set you apart from other candidates.
✨Tip Number 3
Research the company’s values and mission. Understanding their approach to customer service, especially with vulnerable customers, will allow you to align your answers with what they are looking for.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. This shows that you are proactive and genuinely interested in contributing to their team.
We think you need these skills to ace Collection Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in busy call centres, particularly focusing on your ability to manage large call volumes. Include specific examples of how you've handled challenging situations and satisfied customer needs.
Craft a Strong Cover Letter: In your cover letter, emphasise your negotiation skills and ability to empathise with customers, especially vulnerable ones. Mention your previous experience in debt collection or similar roles to demonstrate your suitability for the position.
Highlight Relevant Skills: When filling out your application, be sure to mention key skills such as communication, problem-solving, and time management. These are crucial for a Collection Agent role and will help you stand out.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at Made Employment Ltd
✨Showcase Your Call Centre Experience
Make sure to highlight your previous experience in a busy call centre. Discuss specific examples of how you managed high call volumes and any metrics that demonstrate your success, such as call resolution rates or customer satisfaction scores.
✨Demonstrate Empathy and Negotiation Skills
Since you'll be dealing with vulnerable customers, it's crucial to convey your ability to empathise and negotiate effectively. Prepare scenarios where you've successfully handled difficult conversations and turned them into positive outcomes.
✨Understand the Company and Its Values
Research the debt collection agency and understand its mission and values. This will help you align your answers with what they are looking for and show that you're genuinely interested in the role and the company.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the position and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
