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- Tasks: Join our Appeals Team to handle written appeals and provide customer service support.
- Company: We're a growing company based just north of Inverness, Scotland, focused on appeals handling.
- Benefits: Enjoy a pension scheme, monthly incentives, 29 days holiday, and ongoing training.
- Why this job: This role offers a chance to develop skills in a supportive environment while making a difference.
- Qualifications: No prior experience needed, just strong communication skills and attention to detail.
- Other info: Work in a dynamic team and manage your own workload with flexibility.
The predicted salary is between 24000 - 36000 £ per year.
As part of our growth plans, we are looking to strengthen the Appeals Handling team. We are now looking for Administration Assistants to join our busy appeals team. This role will be based in our office just north of Inverness, Scotland.
Key elements of the role will include:
- The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
- Analysing case by case data and collating the relevant written response.
- You may also be required to operate a customer service phone line to provide advice on how to appeal.
- Able to prioritise tasks, work on own initiative and manage a busy workload.
- Required to perform to KPI’s.
- Good written communication skills.
- Accuracy and attention to detail.
- Computer experience is required.
To be successful, you don’t have to have previous experience, however you do need to demonstrate:
- Great written and verbal communication skills.
- Self-motivation and an ability to manage your own workload.
- Problem solving and decision-making abilities.
- Accuracy and strong attention to detail.
- The ability to work quickly and accurately.
- Sound IT skills – using Outlook, Excel and Word.
Benefits:
- Pension scheme.
- Monthly incentives.
- 29 days holiday (including bank holidays).
- Ongoing training.
Appeals Administrator employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appeals Administrator
✨Tip Number 1
Familiarise yourself with the appeals process for private parking charge notices. Understanding the common reasons for appeals and the typical responses can give you an edge in interviews and help you demonstrate your problem-solving skills.
✨Tip Number 2
Brush up on your IT skills, especially with Outlook, Excel, and Word. Being comfortable with these tools will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 3
Practice your verbal communication skills, as you may need to operate a customer service phone line. Role-playing scenarios with friends or family can help you feel more confident when discussing appeals with customers.
✨Tip Number 4
Demonstrate your ability to manage a busy workload by sharing examples from your past experiences. Whether it's through school projects or previous jobs, showing how you prioritised tasks effectively will resonate well with us.
We think you need these skills to ace Appeals Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your written communication skills and attention to detail. Include any relevant experience, even if it's not directly related, that showcases your ability to manage workloads and solve problems.
Craft a Strong Cover Letter: In your cover letter, emphasise your self-motivation and ability to work independently. Mention specific examples of how you've successfully managed tasks or projects in the past, particularly those that required accuracy and attention to detail.
Showcase IT Skills: Since sound IT skills are essential for this role, be sure to mention your proficiency with Outlook, Excel, and Word. If you have any certifications or courses related to these tools, include them in your application.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. This will demonstrate your attention to detail and commitment to quality, which are crucial for the Appeals Administrator role.
How to prepare for a job interview at Made Employment Ltd
✨Showcase Your Communication Skills
Since the role requires great written and verbal communication skills, be prepared to demonstrate these during the interview. You might be asked to explain a complex situation clearly or write a brief response to a hypothetical appeal.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenges in the past. Think about situations where you had to make decisions quickly or resolve issues effectively, as this will highlight your problem-solving skills.
✨Highlight Attention to Detail
Accuracy is crucial for this role, so be ready to discuss how you ensure your work is precise. You could mention any methods you use to double-check your work or how you manage to stay organised under pressure.
✨Familiarise Yourself with IT Tools
Since sound IT skills are required, brush up on your knowledge of Outlook, Excel, and Word. Be prepared to discuss how you've used these tools in previous roles or how you would apply them in this position.
