Head of Delivery

We’re looking for a talented individual to own the delivery function of the business and help take Unfold into its next stage of growth. You’ll shape how we deliver projects, lead our engagements and build strong, lasting relationships with clients. This is a hands‑on leadership role where you’ll work closely with the studio team to make sure every project runs smoothly and delivers real commercial impact.

Your leadership in delivery will free up the MD to focus on bringing in the next phase of growth, making this role a key part of Unfold’s wider strategy. If you enjoy leading talented people, working directly with clients and improving how a studio operates, you’ll thrive here.

About Unfold

Unfold is a digital agency specialising in UX design and web development. We combine design thinking with deep technical expertise to build digital products, web apps and websites that bring users closer and take businesses further.

We’re a small, ambitious team based in Bristol, working with founders, product teams and established brands across the UK. Collaboration, curiosity and integrity sit at the heart of how we work. We care about doing the right thing, solving the right problems and delivering work we’re proud of.

Role

You’ll lead the delivery function at Unfold and make sure every project runs smoothly, profitably and with a brilliant client experience. Day to day, you will:

• Lead and manage the studio team at Unfold
• Guide clients through the full project lifecycle with confidence and clarity
• Work with clients to shape future roadmaps and grow their accounts
• Plan, lead and facilitate client workshops with subject matter experts from the team
• Define and write the Statement of Work documents for new projects
• Recruit and manage a trusted roster of freelancers when additional capacity is required
• Manage project communications, budgets, timelines and scope
• Support later‑stage new business opportunities as part of the natural handover into the studio team

Measures of success

You’ll know you’re succeeding when:

• Studio utilisation is consistently high
• Projects are delivered profitably
• Accounts are growing and retention is strong
• Clients consistently report a positive delivery experience

About you

You’ll thrive in this role if:

• You’re an experienced, senior operator who enjoys working in a small, close‑knit team
• You’re naturally curious, always asking questions and improving how things are done
• You’re confident guiding clients and our team through project delivery, knowing when to push back and when to flex
• You’re calm under pressure and comfortable juggling multiple projectsYou care about delivering quality and building strong, long‑term relationships
• You have proven experience in delivering digital projects (websites, web apps, apps)
• Remote (must be able to attend occasional in person client meetings in Bristol and London)
• 30 days of holiday per year (including bank holidays) + 3 days off between Christmas and NY
• Half days on Fridays throughout August
• Two annual team days – a summer celebration and Christmas party
• MacBook, monitor and all the extras you need to succeed in your role

Unfold is an equal‑opportunity employer, we strongly favour diversity and inclusion.