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- Tasks: Lead project delivery, manage client relationships, and guide the studio team to success.
- Company: Join Unfold, a dynamic digital agency in Bristol focused on UX design and web development.
- Benefits: Enjoy 30 days holiday, half days in August, and all the tech you need to thrive.
- Other info: Embrace a culture of collaboration, curiosity, and integrity while enjoying excellent career growth.
- Why this job: Shape the future of projects and make a real impact in a close-knit team.
- Qualifications: Proven experience in delivering digital projects and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a talented individual to own the delivery function of the business and help take Unfold into its next stage of growth. You’ll shape how we deliver projects, lead our engagements and build strong, lasting relationships with clients. This is a hands‑on leadership role where you’ll work closely with the studio team to make sure every project runs smoothly and delivers real commercial impact. Your leadership in delivery will free up the MD to focus on bringing in the next phase of growth, making this role a key part of Unfold’s wider strategy. If you enjoy leading talented people, working directly with clients and improving how a studio operates, you’ll thrive here.
About Unfold: Unfold is a digital agency specialising in UX design and web development. We combine design thinking with deep technical expertise to build digital products, web apps and websites that bring users closer and take businesses further. We’re a small, ambitious team based in Bristol, working with founders, product teams and established brands across the UK. Collaboration, curiosity and integrity sit at the heart of how we work. We care about doing the right thing, solving the right problems and delivering work we’re proud of.
Role: You’ll lead the delivery function at Unfold and make sure every project runs smoothly, profitably and with a brilliant client experience. Day to day, you will:
- Lead and manage the studio team at Unfold
- Guide clients through the full project lifecycle with confidence and clarity
- Work with clients to shape future roadmaps and grow their accounts
- Plan, lead and facilitate client workshops with subject matter experts from the team
- Define and write the Statement of Work documents for new projects
- Recruit and manage a trusted roster of freelancers when additional capacity is required
- Manage project communications, budgets, timelines and scope
- Support later‑stage new business opportunities as part of the natural handover into the studio team
Measures of success: You’ll know you’re succeeding when:
- Studio utilisation is consistently high
- Projects are delivered profitably
- Accounts are growing and retention is strong
- Clients consistently report a positive delivery experience
About you: You’ll thrive in this role if:
- You’re an experienced, senior operator who enjoys working in a small, close‑knit team
- You’re naturally curious, always asking questions and improving how things are done
- You’re confident guiding clients and our team through project delivery, knowing when to push back and when to flex
- You’re calm under pressure and comfortable juggling multiple projects
- You care about delivering quality and building strong, long‑term relationships
- You have proven experience in delivering digital projects (websites, web apps, apps)
Remote (must be able to attend occasional in person client meetings in Bristol and London). 30 days of holiday per year (including bank holidays) + 3 days off between Christmas and NY. Half days on Fridays throughout August. Two annual team days – a summer celebration and Christmas party. MacBook, monitor and all the extras you need to succeed in your role. Unfold is an equal‑opportunity employer, we strongly favour diversity and inclusion.
Head of Delivery employer: Made By Unfold Ltd
Contact Detail:
Made By Unfold Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Delivery role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project delivery and client management. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and approach.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully led teams and delivered projects. Highlight your ability to build strong relationships with clients and how that has positively impacted project outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your genuine interest in joining our team at Unfold.
We think you need these skills to ace Head of Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Delivery role. Highlight your leadership experience, project management skills, and any relevant digital project delivery you've done. We want to see how you can contribute to our growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading delivery at Unfold. Share specific examples of how you've successfully managed projects and built client relationships in the past. We love a good story!
Showcase Your Curiosity: In your application, let us know how you stay curious and continuously improve processes. Mention any innovative approaches you've taken in previous roles that have led to better project outcomes. We value a mindset that seeks to enhance how we operate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Unfold!
How to prepare for a job interview at Made By Unfold Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Unfold thoroughly. Understand their projects, values, and the type of clients they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Given the hands-on leadership nature of the role, be ready to discuss specific scenarios where you've successfully led a project or managed a team. Think about challenges you've faced and how you overcame them, as well as how you ensured client satisfaction throughout the process.
✨Showcase Your Leadership Style
As a Head of Delivery, your leadership style is crucial. Be prepared to articulate how you lead teams, manage conflicts, and foster collaboration. Share examples that highlight your ability to build strong relationships with both clients and team members.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about Unfold's future projects, team dynamics, or how they measure success in delivery. This shows your curiosity and eagerness to contribute to their growth.