At a Glance
- Tasks: Manage client relationships and ensure their needs are met with high standards.
- Company: Dynamic company focused on delivering exceptional hard services.
- Benefits: Competitive salary, bonus, car allowance, and opportunities for growth.
- Other info: Immediate start available for the right candidate!
- Why this job: Be the key link between clients and the team, making a real impact.
- Qualifications: Experience in client management and strong commercial acumen required.
The predicted salary is between 55000 - 65000 £ per year.
The primary role of the Contract Manager is to be the conduit between the team and the client to ensure that all the client needs are met and managed in line with the Company’s high standards. This means that you are not responsible for just maintenance contracts or project works. You’re not solely responsible for just bringing in new work orders or just delivering them. You are responsible for ensuring that ANY problem a client has, no matter how big or small, is resolved.
Working closely with a select number of clients in collaboration with an Account Manager to maintain an excellent relationship with the Client. Attend monthly client meetings to provide necessary updates whilst supporting them with longer term planning. Being a strong presence on site whilst proactively identifying sales opportunities and ways to add value for the client. Communicating with clients to understand their needs and explain the value of the services offered. Advising the client on the steps they need to take to ensure compliance and preserve the future of their buildings.
Produce accurate financial WIP reports weekly for line management. Undertake / Co-ordinate Principal Contractor duties and responsibilities as required. Producing surveys and designs as per the client’s requirements. Ensuring strict Health and Safety policies are always adhered to onsite. Meet and exceed project delivery targets and requirements. Liaising with the team in the Maintenance Division to ensure the smooth running of the maintenance contracts. Liaising with the team in the Projects Division to ensure that project work is completed to the client’s and the business’ expectations. Working with the Account Manager to produce tenders and quotes for new works. Support the maintenance of current records for each client, including the completion of Client Information, Expectations forms and Account Development Plans. Analyse the finances of the contracts to report on contract profitability, forecast potential profitability, and provide client insight to aid with contract budgeting.
Person Specification
- Client & Account Management – the role requires someone who knows how to handle clients with high expectations. Someone who can expand on current relationships as well as building new ones. An individual that is more than happy to go the extra mile to ensure a client is delighted.
- Commercial/Financial Acumen – You need to understand that whilst the client staying happy is the number one focus, when all is said and done, this is a business. You will understand costs within the sector and know what a good deal looks like. You’ll be great with numbers and be able to show this through the art of spreadsheet and reports.
- Experienced & Expert – the role requires someone who has been there, done that and got the T-shirt. Maybe you’ve been doing this previously, but your company wouldn’t listen to your ideas or didn’t make you feel appreciated. This needs someone who is strong technically, especially in commercial heating (HVCA) and can act as a trusted advisor to clients on what’s best for their buildings.
Sound like you!? Apply today - Immediate start!
Contract Manager ( Hard Services ) employer: Maddison Consultants
Join a dynamic team as a Contract Manager in the vibrant London, Berks, and Hants area, where your expertise will be valued and your contributions recognised. We pride ourselves on fostering a collaborative work culture that prioritises client satisfaction while offering competitive salaries, bonuses, and car allowances. With ample opportunities for professional growth and development, you will play a crucial role in maintaining strong client relationships and driving business success in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager ( Hard Services )
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Contract Manager ( Hard Services ) at Maddison Consultants!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Maddison Consultants or be willing to refer you for that Contract Manager ( Hard Services ) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Maddison Consultants who’s on the lookout for their next Contract Manager ( Hard Services ) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Contract Manager ( Hard Services ) role at Maddison Consultants!
We think you need these skills to ace Contract Manager ( Hard Services )
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Maddison Consultants. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Maddison Consultants
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Maddison Consultants. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
