At a Glance
- Tasks: Lead client relationships and develop strategic communications in healthcare.
- Company: Join Madano, a top 10 UK healthcare communications consultancy.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a wellness benefit.
- Other info: Collaborative environment with opportunities for mentorship and growth.
- Why this job: Shape the future of healthcare communications while accelerating your career.
- Qualifications: Experience in healthcare communications and strong client leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Join one of the UK's fastest-growing healthcare communications consultancies. Madano is a top 10 UK healthcare communications consultancy, helping healthcare organisations bring products, services and innovations to life through compelling, evidence-based communications. We combine scientific rigour with strategic thinking, creative excellence and deep healthcare expertise to deliver programmes that make a meaningful impact for our clients. Over the past three years, our Healthcare Practice has experienced exceptional growth, establishing Madano as one of the UK's leading independent healthcare communications teams. We're ambitious about where we're heading next and we're looking for talented, entrepreneurial people who want to help shape the future growth of the business.
This is a place for people who are curious, driven and eager to make their mark. People who thrive in a fast-paced environment, embrace new challenges and are excited by the opportunity to shape client relationships, grow accounts and win new business. While we're ambitious about growth, we're equally committed to creating an environment where people feel supported, trusted and able to do their best work.
Who thrives at Madano? Our most successful Account Directors are more than excellent client leaders. They're naturally curious, commercially minded and energised by growth. They enjoy building trusted relationships, spotting opportunities and turning ideas into action. They take ownership, bring positive energy to the team and aren't afraid to roll up their sleeves when needed.
You'll thrive here if you:
- Enjoy working in a fast-moving, ambitious environment
- Love building and growing client relationships
- Get excited by identifying new opportunities and helping win new business
- Are motivated by responsibility and ownership
- Enjoy mentoring and developing talented people
- Bring energy, initiative and fresh thinking to everything you do
- Want to help shape the future of a growing healthcare consultancy rather than simply maintain the status quo
This role is particularly suited to rising stars who are ready to step up, broaden their impact and accelerate their career.
Key Responsibilities:
- Client Leadership & Relationship Management: As a senior leader within the team, you will be the trusted strategic advisor to your clients, building long-term partnerships based on insight, credibility and consistently exceptional delivery. You will play a key role in helping clients navigate complex challenges while identifying opportunities to deepen relationships and expand our impact.
- Strategic Counsel & Programme Delivery: You will shape and oversee integrated communications programmes that deliver measurable value for clients. Bringing together strategic thinking, scientific understanding and commercial awareness, you will ensure projects are delivered effectively while maintaining the highest standards of quality.
- Business Development: We are looking for someone who enjoys the energy of business development, can spot opportunities before others do, and is motivated by helping turn relationships into long-term partnerships.
- Leadership, Coaching & Team Development: You will help create an environment where talented people can thrive. As a leader, mentor and role model, you will support the development of colleagues while fostering a culture that is collaborative, ambitious and committed to excellence.
- Commercial & Financial Leadership: You will take ownership of the commercial performance of your accounts, ensuring programmes are delivered profitably while supporting the sustainable growth of the practice.
- Quality & Operational Excellence: You will champion high standards across everything we do, ensuring that work is delivered with accuracy, consistency and attention to detail while continuously looking for ways to improve how we work.
What you’ll bring:
- Significant experience in healthcare or medical communications with a strong track record of client leadership
- Commercial awareness and experience identifying opportunities for growth
- Ability to develop strategic communications programmes and translate complex science into compelling narratives
- Experience leading and developing high-performing teams
- Confidence presenting to senior stakeholders and influencing decision-making
- A collaborative, proactive and solutions-focused approach
Why join Madano?
This is an opportunity to join a consultancy at an exciting stage of growth. You'll work alongside some of the brightest minds in healthcare communications, helping shape programmes for leading healthcare organisations while developing your own expertise and profile within the industry.
For ambitious healthcare communicators looking for their next challenge, this is a role with significant opportunity for growth and impact.
Important Information: Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process. We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role.
Our Benefits: As well as the basic salary, great social events and a culture of continual learning, our competitive benefits package includes: 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service), Enhanced employer pension contribution, Private Medical insurance (for you and your family), Income Protection insurance, Life Assurance at 4x your salary, Financial support and advice, Travel insurance (for you and your family), An annual wellness benefit of £150, Four-week sabbatical after every 5 years’ service.
Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients.
Equal Opportunities: Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job. We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people.
We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection.
Account Director - Healthcare Practice in London employer: Madano
Madano is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer ample opportunities for professional development and mentorship, ensuring that our team members thrive while delivering impactful healthcare communications. Join us to be part of a forward-thinking organisation that values innovation and strategic partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director - Healthcare Practice in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Madano.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Madano.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Madano, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Account Director - Healthcare Practice in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Madano.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Madano.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Madano. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Madano. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Madano
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Madano’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
