Account Manager, Medical Communications, Healthcare

Location

Hybrid, minimum 3 days in London office

Salary band

£40,000 to £43,000 dependant on skills and experience

Join one of the UK's fastest-growing healthcare communications consultancies

Madano is a top 10 UK healthcare communications consultancy, helping healthcare organisations turn complex science, products and innovations into communications that engage, inform and inspire action.

We combine scientific rigour with strategic thinking, creative excellence and deep healthcare expertise to solve complex challenges, unlock opportunities and deliver meaningful impact.

Over the past three years, our Healthcare Practice has experienced exceptional growth, establishing Madano as one of the UK's leading independent healthcare communications teams. We're ambitious about where we're heading next and we're looking for talented, curious and driven people who want to grow with us.

This is a place for people who are eager to make their mark. People who thrive in a fast-paced environment, embrace new challenges and are excited by the opportunity to shape client relationships, grow accounts and win new business. While we're ambitious about growth, we're equally committed to creating an environment where people feel supported, trusted and able to do their best work.

You’ll work alongside experienced medical communicators, writers, strategists, creatives and other specialists, giving you the opportunity to broaden your skills and accelerate your development.

Who thrives at Madano?

• Are curious about science and passionate about communicating it well
• Enjoy taking ownership and making things happen
• Love working with clients and becoming someone they know they can rely on
• Can manage multiple priorities without losing sight of quality or detail
• Enjoy working collaboratively with writers, creatives and other specialists
• Like supporting and developing more junior colleagues
• Bring energy, initiative and fresh thinking to your work
• Want to develop your career within an ambitious and growing healthcare consultancy

Key Responsibilities

Medical Communications & Scientific Excellence

You will develop a strong understanding of your clients' science, therapy areas and medical objectives, helping to turn complex scientific information into clear, accurate and engaging communications for different audiences and channels.

• Develop a strong understanding of the science, data and wider landscape behind your accounts
• Work closely with medical writers and other specialists to develop high-quality scientific and medical content
• Contribute to the development of medical communications strategies, translating scientific and client objectives into effective programmes and activities
• Review materials critically for scientific accuracy, clarity, consistency and audience relevance
• Understand and work within relevant pharmaceutical industry regulations and compliance requirements

Client Relationships & Consultancy

You will be a trusted day-to-day contact for your clients, building strong relationships and developing the confidence to provide thoughtful recommendations and solutions. You'll understand what clients are trying to achieve, anticipate what they need and help turn their objectives into effective medical communications programmes.

• Build strong, trusted relationships with day-to-day client contacts
• Lead client meetings, project updates and discussions with confidence
• Understand client objectives, priorities and challenges and translate these into clear briefs and actions
• Provide proactive recommendations and bring in senior strategic or scientific counsel when needed
• Manage expectations and address challenges constructively and professionally

Programme & Project Leadership

You will take ownership of projects from brief through to delivery, bringing together the right people and ensuring programmes stay on track. You'll be the person who knows what's happening, what needs to be done next and where potential issues need to be addressed.

• Lead the day-to-day planning and delivery of medical communications projects across multiple accounts
• Develop clear briefs, timelines and project plans and coordinate multidisciplinary teams
• Manage competing priorities, identify risks early and proactively find solutions
• Build appropriate scientific, internal and client review into project timelines
• Ensure work is delivered on time, within scope, within budget and to a consistently high standard

Team Leadership & Development

You will play an important role in creating a collaborative, supportive and high-performing team. You'll delegate effectively, help junior colleagues develop and contribute to an environment where people feel confident sharing ideas, asking questions and taking ownership.

• Delegate and coordinate work effectively across project teams
• Provide clear direction, constructive feedback and day-to-day support to junior colleagues
• Mentor and support colleagues in their professional development
• Work collaboratively with medical writers, creatives, digital specialists and colleagues across Madano and AVENIR GLOBAL

Commercial & Account Management

You'll develop a strong understanding of the commercial side of account management, taking responsibility for project budgets, resources and scope while supporting the sustainable growth of your accounts.

• Develop, track and manage project budgets and resources
• Monitor scope, flag changes early and help maintain account profitability
• Support forecasting and resource planning across your accounts
• Understand the wider client organisation and identify opportunities where Madano can provide additional value

Growth & New Business

While this role is primarily focused on excellent medical communications and client delivery, we want our Account Managers to be curious about the wider client business and excited by opportunities to grow. You'll contribute ideas, spot opportunities and support senior colleagues in developing existing and new client relationships.

• Identify opportunities to extend or develop existing client programmes
• Contribute ideas and medical communications expertise to proposals and pitches
• Support new business development and credentials activity
• Bring fresh thinking to how we solve existing and prospective client challenges

What you'll bring

We're looking for someone with experience in healthcare or medical communications who is ready to take greater ownership of clients, projects and teams. Typically 3+ years' experience in healthcare or medical communications, including experience within a consultancy or agency environment.

• A strong interest in science, medicine and healthcare, with the ability to understand and communicate complex scientific information
• Experience developing and delivering medical communications programmes and content
• Strong client relationship and project management skills
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to scientific accuracy and quality
• Experience managing budgets, timelines and multiple priorities
• Confidence delegating work and supporting more junior colleagues
• Knowledge of relevant pharmaceutical industry regulations and compliance requirements
• A proactive, collaborative and solutions-focused approach

Why join Madano?

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