At a Glance
- Tasks: Lead a dynamic retail team at Madame Tussauds, enhancing guest experiences and driving sales.
- Company: Join the magical world of Merlin Entertainment, known for its inclusive culture.
- Benefits: Enjoy discounts, free attraction tickets, and flexible working hours.
- Other info: Full-time role with opportunities for growth in a vibrant setting.
- Why this job: Be part of a fun environment where you can create memorable experiences for guests.
- Qualifications: Previous retail leadership experience and a passion for excellent customer service.
The predicted salary is between 30000 - 30000 € per year.
We have a new and truly exciting opportunity for an experienced Retail lead to join our Retail team and support our managers as a Retail Supervisor here at London’s Madame Tussauds! As a Retail Supervisor, you’ll be ensuring our guests and visitors experience is enhanced by working closely with the frontline retail teams and monitoring the effectiveness of our warm and welcoming customer interaction, informative approach, and ultimate sales generation. This will include ensuring staffing levels are efficient through the day, that the cleanliness of the sales areas is upkept and efficient stock levels are available. By embracing our brand and the concepts of our varied exhibitions, you’ll be key in ensuring our world-class customer service is being delivered at all times. Leading by example, you will keep a clear focus on boosting revenue and exceeding KPI’s and set targets.
As the Retail Supervisor, you’ll be supporting the Retail managers in operational aspects, looking at staffing levels, training and coaching, the implementation of promotions, merchandising, stock takes and much more. You will be the main point of contact and act as the department duty contact, in absence of Retail Managers. You will be liaising with other departments ensuring effective communication throughout the attraction. You monitor customer flow, positioning yourself where most effective to keep things moving smoothly throughout the day. This is a fulfilling permanent full-time position offering 37.5 hours per week. The attractions open 7 days per week also on public and bank holidays, so this requirement would desire full flexibility.
Qualifications & Experience
- Previous experience in a retail related lead position (TL or Supervisor) working in a fast-paced environment
- Possesses passion and drive to lead the delivery of excellent customer service
- Demonstrable experience of encouraging and motivating a retail related sales team
- Have passion for our brand and a creative mindset
- Has a keen eye for detail
- Excellent ability to collaborate effectively with other departments
- Has an infectious personality who likes to create memorable experiences
Benefits
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you are interested in this opportunity and you would like to hear more, please click on the apply button now.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Pay Range
GBP £14.53/Hr.
Retail Supervisor employer: Madame Tussauds
At Merlin, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As a Retail Supervisor at Madame Tussauds in London, you'll enjoy competitive benefits such as discounts on retail and dining, along with the unique opportunity to work in a world-renowned attraction that values employee growth and development. Join us in creating memorable experiences for our guests while being part of a supportive team that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes Madame Tussauds tick. Check out their social media and website to understand their vibe and values. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! As a Retail Supervisor, you'll need to demonstrate your ability to handle various situations. Think of examples from your past experience where you’ve gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it shows you’re proactive and really keen on joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on any updates or new opportunities that pop up. Don’t miss out on your chance to shine!
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for retail and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV highlights your previous experience in retail leadership roles. We’re looking for specific examples of how you’ve motivated teams and boosted sales, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Retail Supervisor role. Use it to showcase your understanding of our brand and how you can contribute to our world-class customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Madame Tussauds!
How to prepare for a job interview at Madame Tussauds
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into the brand and its exhibitions. Understanding the essence of what makes Madame Tussauds special will help you connect with the interviewers and show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you motivated your team to exceed sales targets and how you handled challenges in a fast-paced environment.
✨Demonstrate Your Customer Service Expertise
Be ready to discuss specific instances where you enhanced customer experiences. Think about how you can relate these experiences to the role of Retail Supervisor, focusing on your ability to create memorable moments for guests.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they measure success in customer interactions. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
