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For Companies At a Glance
- Tasks: Engage with guests, provide top-notch service, and support retail operations.
- Company: Join the iconic Madame Tussauds team at a celebrity attraction.
- Benefits: Competitive pay, bonuses, discounts, and free entry for friends and family.
- Why this job: Be part of an exciting environment and meet thousands of guests daily.
- Qualifications: Strong customer service skills and a passion for retail.
- Other info: Seasonal role; must be available on weekends and bank holidays.
The predicted salary is between 13 - 14 £ per hour.
What you'll bring to the team
Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way), immersive sets and pioneering modern tech. Our talent agents are scouting for the latest stars to join our phenomenal cast. We're looking for a Retail Host to join our busy, hard-working and exciting team at the hottest celebrity attraction in Town.
If you are outgoing & enthusiastic, energetic & brimming with creative ideas, we want you to join our team. Taking ownership of your work, can you turn your hand to providing top class interactive customer service, suggesting a perfect purchase, ensuring that our retail areas are fully stocked and operating tills, all whilst being on your feet all day?
We are also looking for people who would go above and beyond their everyday duties, to also offer their support to the logistics team from time to time. This is a seasonal fixed term role. Due to the nature of Madame Tussauds, you must be available on weekends and bank holidays.
Qualifications & Experience
- Strong customer service skills
- Ability to personally interact with 1000s of guests per day
- Passion and drive to upsell key Madame Tussauds products and surpass set sales targets
- Demonstrable experience of working to a high standard in a pressurised environment ideally within the retail, hospitality or the entertainments industry
- Reliable Team player
- Ensure that you are consistently delivering a service that goes beyond our set KPI targets
Benefits
- Hourly rate paid fortnightly
- Monthly Bonus Scheme based on customer service targets
- Discounts at all of our attractions on food and retail
- 40% online LEGO discount
- Access to an exclusive employee discount website
- Merlin Magic Pass – allowing your friends and family free entry into our attractions worldwide
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.
Pay Range GBP £13.49/Hr.
Retail Host in London employer: Madame Tussauds
Contact Detail:
Madame Tussauds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Host in London
✨Tip Number 1
Get to know the company! Before your interview, dive into everything about Madame Tussauds. Familiarise yourself with their history, values, and what makes them tick. This will not only impress your interviewers but also help you tailor your answers to show you're a perfect fit.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with thousands of guests, think of scenarios where you can showcase your ability to upsell and provide top-notch service. Role-play with a friend or family member to get comfortable with handling different types of customers.
✨Tip Number 3
Show off your enthusiasm! When you walk into that interview, let your energy shine through. Smile, be friendly, and express your passion for the role. Remember, they want someone who can bring excitement to the team and create memorable experiences for guests.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly!
We think you need these skills to ace Retail Host in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your enthusiasm and creativity, so don’t be afraid to show us what makes you unique. Remember, we’re looking for someone who can engage with our guests, so a bit of flair in your writing can go a long way.
Tailor Your Application: Make sure to tailor your application to the Retail Host role. Highlight your customer service skills and any relevant experience in retail or hospitality. We love seeing how your background aligns with what we do, so connect the dots for us!
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you’ve gone above and beyond in customer service. We want to hear about those moments that showcase your ability to thrive in a busy environment and how you’ve contributed to team success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so get your application in and let’s see if you’re the perfect fit for our team!
How to prepare for a job interview at Madame Tussauds
✨Know the Attraction Inside Out
Before your interview, make sure you research Madame Tussauds and its unique offerings. Familiarise yourself with the history, the celebrity figures, and any recent events or promotions. This knowledge will show your enthusiasm and help you stand out as a candidate who truly cares about the role.
✨Show Off Your Customer Service Skills
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This is crucial for a Retail Host, so be ready to impress with your stories!
✨Bring Your Energy and Enthusiasm
As a Retail Host, you'll need to be outgoing and energetic. During the interview, let your personality shine through! Smile, engage with your interviewer, and demonstrate your passion for providing an unforgettable experience for guests. They want to see that you can bring that excitement to the team.
✨Be Ready to Upsell
Since upselling is a key part of the role, think about strategies you could use to encourage guests to make purchases. Prepare some ideas on how you would suggest products or create special offers. Showing that you have a proactive approach to sales will definitely work in your favour!
