At a Glance
- Tasks: Engage with guests, enhance their experience, and ensure smooth attraction operations.
- Company: Join the vibrant team at London’s iconic Madame Tussauds!
- Benefits: Enjoy discounts, free attraction tickets, and flexible working hours.
- Other info: Flexible shifts, great team culture, and opportunities for career growth.
- Why this job: Be part of a fun environment while creating memorable experiences for visitors.
- Qualifications: Customer service experience and a passion for engaging with people.
The predicted salary is between 13.84 - 13.84 £ per hour.
We have new fun-packed opportunities for Attraction Hosts to join our committed attractions team at London’s Madame Tussauds! As one of our Attraction Hosts, you’ll be enhancing our guests' experience by offering a warm and welcoming, informative approach, wherever you are stationed through the attraction. Supporting the smooth running of the attraction day by day, you’ll be actively seeking out opportunities to engage with our guests, ensuring that they are getting the most out of their visit with us.
You’ll be on hand to answer any questions about the attraction and exhibits or offer any additional information to enhance our guests' experience. You’ll look to manage any potential bottlenecks or viewing blockages, through effective and polite crowd control management, ensuring health, safety and welfare at all times. With your genuine helpful nature and world-class customer service, you’ll always seek out opportunities to deliver an experience that is unique and memorable to all our guests.
Being one of our Attraction Hosts will see you take ownership, working within the attraction by delivering, monitoring and maintaining a premium quality standard throughout the building. This would mean monitoring the condition and appearance of our exhibits as well as throughout the attraction. At times you may need to straighten clothing and or hair on our wax-work models or clear away litter accidentally left behind by a guest. You may be required to wear a costume, be trained on using props and delivering immersive guest interactions. This will incorporate all areas that fall under the Attraction Team such as the Celebrity Red Carpet area to the Chamber of Horrors, the Star Wars areas to our Spirit of London Ride and 4D Experience areas.
We are offering 6 monthly contracts, with the strong possibility of achieving extensions! Shifts will generally be between 8am and 6:30pm, working a minimum of 10 hours per week. You’ll need to be flexible during school holidays as times and days may change.
Qualifications & Experience
- Experience within a similar role with a high customer focus and a high customer footfall
- A warm and welcoming person with a helpful and informative nature
- Interested in history and expanding on knowledge, enough to share with others
- May have an interest in performing arts, public speaking or presenting
- Strong appreciation of health and safety and the welfare of others
- A true team player who is accountable for playing their part for the team's overall success
- Infectious personality who likes to have fun at work creating memorable experiences
If your CV application meets our expectation, you will be invited to our hiring event which will be held a day in the week commencing the 22nd June 2026.
Benefits
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you are interested in this opportunity and you would like to hear more, please click on the apply button now.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Pay Range
GBP £13.84/Hr.
Attraction Host employer: Madame Tussauds
At Merlin, we pride ourselves on being an exceptional employer, offering our Attraction Hosts at Madame Tussauds in London a vibrant work culture that celebrates diversity and inclusivity. With opportunities for personal growth, a supportive team environment, and fantastic benefits such as free tickets to attractions worldwide and generous discounts, we ensure that our employees feel valued and empowered to create memorable experiences for our guests every day.
StudySmarter Expert Advice🤫
We think this is how you could land Attraction Host
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Madame Tussauds and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Attraction Host
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Madame Tussauds that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Madame Tussauds.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Madame Tussauds get a sense of who you are beyond your experience!
How to prepare for a job interview at Madame Tussauds
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Madame Tussauds and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
