At a Glance
- Tasks: Welcome and engage guests, maximising visitor spend through ticket sales and upselling.
- Company: Join a fun and inclusive team at a leading attractions company.
- Benefits: Enjoy discounts, free attraction tickets, and flexible working hours.
- Other info: Flexible shifts, great team environment, and opportunities for personal growth.
- Why this job: Create memorable experiences while developing your customer service skills.
- Qualifications: Customer-focused with a warm personality and interest in history or performing arts.
The predicted salary is between 13.84 - 13.84 £ per hour.
We have exciting and rewarding new opportunities for a sales and customer focused Admissions Hosts to join our team to help create memorable and unique experiences for all our guests. Supporting the Admission Supervisor, you’ll be working out on the front-line welcoming, greeting and interacting with our guests on a daily basis. You’ll be involved with the day-to-day admissions function, under direction actively maximising visitor spend, assisting in exceeding budgeted targets through various means such as effective product knowledge, promoting tailored packages and utilising upselling techniques. Primarily you will focus on ticket sales and queue line management, whilst always delivering exceptional customer service.
You’ll look to promote an enthusiastic and passionate approach to customer care and guest focus. The shifts will generally be between 8am and 6:30pm, working a minimum of 10 hours per week. You’ll need to be flexible during school holidays as times and days may change.
Qualifications & Experience
- Experience within a similar role with a high customer focus and a high customer footfall
- A warm and welcoming person with a helpful and informative nature
- Interested in history and expanding on knowledge, enough to share with others
- May have an interest in performing arts, public speaking or presenting
- Strong appreciation for health and safety and the welfare of others
- A true team player who is accountable for playing their part for the team's overall success
- An infectious personality who likes to have fun at work creating memorable experiences
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you are interested in this opportunity and you would like to hear more, please click on the apply button now.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Pay Range
GBP £13.84/Hr.
Admissions Host employer: Madame Tussauds
At Merlin, we pride ourselves on being an exceptional employer, especially for our Retail Sales Hosts at London’s Madame Tussauds. With a vibrant work culture that celebrates diversity and inclusivity, we offer fantastic benefits such as generous discounts, free attraction tickets, and opportunities for personal growth within a fun and dynamic team environment. Join us this festive season to create memorable experiences for our guests while enjoying the perks of working in one of the most iconic attractions in the world!
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Host
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Madame Tussauds and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Madame Tussauds and let us see your personality shine through!
We think you need these skills to ace Admissions Host
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Madame Tussauds.
Get Familiar with Our Brand:Before applying, take some time to learn about Madame Tussauds and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Madame Tussauds
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Madame Tussauds.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Madame Tussauds will surely appreciate.
