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- Tasks: Join us as a Sports Assistant, welcoming guests and ensuring smooth operations in our exciting sports areas.
- Company: Mad Swans is a vibrant new social space in the Mendips, focused on fun and connection through play.
- Benefits: Enjoy tips, free meals, employee discounts, and access to exclusive activities while working with us.
- Why this job: Be part of a fresh team, explore your passions, and enjoy a dynamic work environment in nature.
- Qualifications: We're looking for outgoing individuals with customer service experience and a passion for sports and guest satisfaction.
- Other info: Flexible full-time, part-time, and weekend roles available, with earnings up to £13.00/hour including tips.
Mad Swans is looking for full-time, part-time and weekend Sports Assistants to join our budding team. You will be a key part of the sports department, keeping our sports areas running smoothly, supporting the team, looking after equipment and spaces, and helping guests feel welcome and ready to enjoy every activity from day one.
The key duties and responsibilities of this role will include:
- Greet guests and offer a warm welcome
- Assisting with guest enquiries and act as a key point of contact for guests interested in Golf, The Swing Barn, The Putt Patch, Padel Tennis or Pickleball
- Handle telephone enquiries, sports bookings, and process payments in a professional manner
- Review daily bookings, tee times, lessons, court bookings, societies and events
- Complete daily opening and closing tasks to ensure everything is set up, clean and well-presented ready for when our guests visit
- Replenish stock in the shop and merchandise to ensure it is presented to a high standard
- Issuing and collecting racquets, balls and any sports equipment to guests
- Overseeing the Golf Buggies when they are hired out, ensuring disclaimers are completed before Golf Buggies are used
- Ensuring The Swing Barn, The Putt Patch and Padel Tennis & Pickleball Courts are clean, tidy and well presented at all times
- Proactively upselling to guests, including golf buggies, food, drinks and other activities
- Promoting our Mad Swans Loyalty Programme
- Work closely with the Sport Manager, Golf Team Leader, Racquets Team Leader and Retail Team Leader to cover all areas within the Sports Department
We are looking for Sports Assistants who are:
- Experienced or has previous experience in customer facing role
- Passionate about delivering excellent guest experience
- An excellent communicator
- Someone who has an eye for detail
- Organised and able to multi-task
- Confident, outgoing and well-presented
- Happy to be hands-on and assist with the day-to-day duties as part of a small team
- Self-driven and highly motivated
- Proactive, positive and resilient by nature
- Solutions driven
- Comfortable working in a very fast paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you:
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well-being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Water Bottle
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Contact Detail:
Mad Swans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Assistant
✨Tip Number 1
Familiarise yourself with the various sports and activities offered at Mad Swans, such as Padel Tennis and Pickleball. This knowledge will help you engage with guests and demonstrate your enthusiasm for the role during any informal conversations or networking opportunities.
✨Tip Number 2
Visit the Mad Swans location if possible, and observe the atmosphere and guest interactions. This will give you insights into the company culture and allow you to tailor your approach when speaking with the hiring team about how you can contribute to their vision.
✨Tip Number 3
Connect with current employees on social media platforms like LinkedIn. Engaging with them can provide you with insider information about the role and the team dynamics, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your previous customer service experiences and how they relate to creating a welcoming environment for guests. Highlighting your ability to multitask and stay organised in a fast-paced setting will resonate well with the hiring team.
We think you need these skills to ace Sports Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any specific skills related to sports or leisure activities. Emphasise your passion for delivering excellent guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are excited about working at Mad Swans and how your background aligns with their mission of creating social spaces through play.
Highlight Relevant Skills: In your application, focus on skills such as communication, organisation, and multitasking. Provide examples of how you've successfully used these skills in previous roles to enhance guest experiences.
Show Your Personality: Since the role requires a confident and outgoing personality, let your character shine through in your application. Use a friendly tone and express your eagerness to be part of a dynamic team at Mad Swans.
How to prepare for a job interview at Mad Swans
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports and leisure activities during the interview. Share any personal experiences or interests related to sports, as this will demonstrate your genuine passion for the role.
✨Highlight Customer Service Skills
Since the role involves interacting with guests, emphasise your previous customer-facing experience. Provide examples of how you've delivered excellent service and handled guest enquiries effectively.
✨Demonstrate Teamwork and Flexibility
Discuss your ability to work well in a team and adapt to various situations. Mention any past experiences where you successfully collaborated with others or took on different roles to support your team.
✨Prepare Questions About the Role
Come prepared with thoughtful questions about the Sports Assistant position and the company culture at Mad Swans. This shows your interest in the role and helps you determine if it's the right fit for you.
