Restaurant Team Member

Mad Swans is looking for full-time, part-time and weekend Restaurant Team Members to join our budding team. You will be the first person to step into these shoes and shape this brand-new role based at our first site: Mad Swans in the Mendips, located in Farrington Gurney near to Bristol & Bath.

What we do:

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature. This summer, we're opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We're all about great food, which is why we've teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour.

What we can do for you:

We understand that there's more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues. We believe that to be interested is to be interesting; that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective. And out of hours, our guests' playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You'll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

What there is to it:

As this is a brand-new role for a new opening, you'll be part of a dynamic Restaurant Team, delivering great service, delicious moments, and genuine hospitality across every table, tray, and interaction from the very start. The key duties and responsibilities of this role will include:

• Taking accurate food and beverage orders, answering questions about the menu, and making recommendations.
• Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation.
• Upselling and suggesting additional items or beverages to enhance the guest experience.
• Clearing and resetting tables quickly to accommodate new guests.
• Ensuring the dining areas remain clean and tidy before, during, and after service.
• Ensuring all service stations are ready for service and maintained throughout service with napkins, cutlery, and glassware.
• Working closely with other Restaurant, Bar and Kitchen team members during busy periods to ensure a smooth service.
• Greeting guests warmly and seating them appropriately, assisting with their needs and helping when necessary.
• Updating the reservations system and amending bookings.
• Providing friendly, efficient, and professional service to all customers.
• Handling guest feedback and resolving issues promptly, escalating to the Restaurant Team Leader or Assistant General Manager when necessary.
• Building rapport with regular guests, fostering a welcoming and loyal customer base.

There are a number of full-time, part-time and weekend positions. Full-time positions will work any five days out of seven. Earnings to £14.00/hour, including TRONC (Tips).

Location: This is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

Working Hours: Shift times will vary throughout the week; however, the operational times will be from 7.00 am to 11.00 pm. Working Days: Your working days will depend on if you work full-time, part-time or weekend. Full-time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.

Who we're looking for:

• Experienced or has previous experience in a Restaurant, Café or Bar role.
• Passionate about delivering excellent guest experience.
• An excellent communicator.
• Someone who has an eye for detail.
• Organised and able to multi-task.
• Confident, outgoing and well-presented.
• Happy to be hands-on and assist with the day-to-day duties as part of a small team.
• Self-driven and highly motivated.
• Happy and able to work both independently and as part of a team.
• Proactive, positive and resilient by nature.
• Solutions driven.
• Comfortable working in a very fast-paced environment.

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you:

• Tips & Service Charge.
• Free Parking.
• Free Employee Meal whilst on shift.
• Wage Stream access your pay for hours worked before pay day.
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop.
• Reward & Recognition Initiatives.
• Team Social & Well-being Activities & Events.
• Employee Referral Scheme Bonus.
• Mad Swans Water Bottle.
• Mad Swans Hoodie.
• Plant your own tree at Mad Swans.

How to Apply:

If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.

Recruitment Agencies: We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider these.