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- Tasks: Lead a vibrant restaurant team, ensuring excellent service and guest experiences.
- Company: Join Mad Swans, a new social space focused on fun, food, and connection in nature.
- Benefits: Enjoy tips, free meals, discounts, and access to exclusive activities.
- Why this job: Be part of a fresh concept, shaping a brand-new role in a lively environment.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest service required.
- Other info: This is a full-time, onsite role with varied shifts, including weekends.
The predicted salary is between 28000 - 42000 £ per year.
Mad Swans is looking for a full-time Restaurant Team Leader to join our budding team. You will be the first person to step into these shoes and shape this brand-new role based at our first site: Mad Swans in the Mendips.
Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath. We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
This summer, we’re opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them.
The key duties and responsibilities of this role will include:
- Working closely with the Assistant General Manager to oversee and run the Restaurant
- Covering the Bar Team Leader as and when required
- Delivering an amazing guest experience
- Proactively upselling within the Restaurant and Bar and maximising sales revenue
- Promoting our Mad Swans Loyalty Programme
- Assisting with guest enquiries and acting as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities
- Ensuring the Restaurant and Bar is clean, tidy and well-presented at all times
- Taking accurate food and beverage orders, answering questions about the menu, and making recommendations
- Informing guests about potential allergens and dietary restrictions
- Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation
- Assisting in clearing and resetting tables quickly and efficiently
- Ensuring the dining areas remain clean and tidy before, during and after service
- Line managing and supervising the Restaurant Front of House Team Members
- Leading by example and motivating the Restaurant Front of House Team to deliver a high level of guest service
- Assist and support the Assistant General Manager with recruitment, new starter onboarding and training
- Supporting the Assistant General Manager by preparing rotas and working schedules for the Restaurant
- Handling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experience
This is a full-time permanent position and will work any five days out of seven. The salary for this role is circa £35,000/annum. This is an onsite role and will be located at Mad Swans in the Mendips.
We are looking for a Restaurant Team Leader who is:
- Experienced or has previous experience in a Restaurant Team Leader role
- Passionate about delivering a high level of guest service
- Excited about being part of a new concept, new brand and new opening
- Happy to be hands-on and assist with the day-to-day duties as part of a small team
- Flexible in terms of covering the Bar Team Leader when they are not working
- An excellent communicator
- Confident, outgoing and well-presented
- Self-driven and highly motivated
- Happy and able to work both independently and as part of a team
- Proactive and positive by nature
- Solutions driven
- Comfortable working in a very fast-paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you:
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well-being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Water Bottle
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Restaurant Team Leader employer: Mad Swans
Contact Detail:
Mad Swans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Leader
✨Tip Number 1
Familiarise yourself with the unique concept of Mad Swans. Understanding their focus on social play and exceptional dining experiences will help you align your passion for hospitality with their vision, making you a more compelling candidate.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Highlighting your ability to motivate and lead by example will resonate well with the hiring team.
✨Tip Number 3
Engage with the local community and potential guests before your interview. This could involve visiting similar venues or participating in local events, which will give you insights into customer expectations and preferences.
✨Tip Number 4
Prepare to discuss how you would handle guest complaints and feedback effectively. Being proactive and solutions-driven is key in this role, so think of specific scenarios where you've turned a negative experience into a positive one.
We think you need these skills to ace Restaurant Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any previous roles as a team leader. Emphasise your skills in guest service, team management, and any specific experiences that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your excitement about being part of a new concept. Mention specific aspects of Mad Swans that resonate with you, such as their focus on social play and community engagement.
Highlight Relevant Skills: In your application, be sure to highlight key skills mentioned in the job description, such as communication, problem-solving, and the ability to work in a fast-paced environment. Provide examples of how you've demonstrated these skills in past roles.
Show Enthusiasm for the Role: Convey your enthusiasm for the Restaurant Team Leader position and the unique opportunity it presents. Discuss your eagerness to contribute to the team and help shape the guest experience at Mad Swans.
How to prepare for a job interview at Mad Swans
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to deliver excellent service, as this role is all about creating memorable guest experiences.
✨Demonstrate Leadership Skills
As a Restaurant Team Leader, you'll be expected to lead by example. Prepare examples of how you've successfully managed a team in the past, highlighting your ability to motivate and inspire others to achieve high standards.
✨Familiarise Yourself with the Menu
Before the interview, take some time to understand the types of food and drinks that will be served at Mad Swans. Being knowledgeable about the menu will not only impress your interviewers but also show your commitment to providing excellent service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as guest complaints or busy service periods. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and ability to stay calm under pressure.
