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- Tasks: Join us as a Housekeeper, ensuring our spaces are clean and welcoming.
- Company: Mad Swans is a vibrant hospitality venue nestled in the beautiful Mendips.
- Benefits: Enjoy flexible hours, competitive pay, and tips on top of your earnings.
- Why this job: Be part of a fun team where your passion for hospitality shines.
- Qualifications: No prior experience needed; just bring your enthusiasm and a positive attitude.
- Other info: Roles available for all schedules: full-time, part-time, and weekends.
Housekeeper
Hospitality expert, paddle tennis enthusiast
You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.
- Full Time, Part Time & Weekend Roles
- Permanent & Fixed Term Contracts
- Earnings to £13.00/hour, including TRONC (Tips), depending on age
- Onsite Role
- Based at Mad Swans in the Mendips (Bristol)
Mad Swans is looking for full-time, part-time and weekend Housekeepers to join our budding team. You’ll be the first person to step into these shoes and shape this brand-new role based at our first site: Mad Swans in the Mendips.
Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.
Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
What we do
We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
This summer, we’re opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.
What we can do for you
We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.
We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.
And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.
What there is to it
You’ll be joining a lively and passionate housekeeping team with a positive and warm attitude from day one.
Key duties and responsibilities
- Cleaning and re-setting Cabins
- Changing bed linen and towels
- Stocking and maintaining an inventory of housekeeping supplies
- Dusting and polishing furniture and fixtures
- Scrubbing and sanitising showers, bathtubs, toilets, countertops and sinks
- Vacuuming/mopping all areas including public areas
- Reporting breakages, damages and safety issues for repairs
- Positively engage and interact with guests
- Assist guests with any questions and queries
- Handle guest feedback and resolve issues promptly, escalating to the Housekeeping Manager, if necessary
- Building rapport with regular guests, fostering a welcoming and loyal customer base
There is an element of physical work which will involve lifting, carrying and moving linen and supplies to and from each Cabin. Although this role is predominantly working inside Cabins, our Housekeepers will also be required to be outside as they move between and service each Cabin throughout the day.
There are a number of full-time, part-time and weekend positions. Full time positions will work any five days out of seven. Earnings to £13.00/hour, including TRONC (Tips), depending on age.
Location
this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
Working Hours
shift times will vary throughout the week; however, the operational times will be from 8.00 am to 3.00 pm.
Working Days
your working days will depend on if you work full-time, part-time or weekend. Full-time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.
Who we’re looking for
We are looking for Housekeepers who are:
- Passionate about ensuring our Cabins and guest facing areas are clean and immaculate at all times
- Detail orientated
- Able to work independently and as part of a team
- Passionate about delivering excellent guest service
- Comfortable working in clusters of Cabins which are spread out
- An excellent communicator
- Organised and able to multi-task
- Happy to be hands‑on and assist with the day‑to‑day duties as part of a small team
- Highly motivated
- Proactive, positive and resilient by nature
- Solutions driven
- Comfortable working in a very fast paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream – access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well-being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Water Bottle
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
How to Apply
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Recruitment Agencies
We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CV’s and/or candidate profiles and are, therefore, unable to consider these.
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Housekeeper employer: Mad Swans
Contact Detail:
Mad Swans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Familiarise yourself with the specific requirements of the Housekeeper role at Mad Swans. Understanding their focus on hospitality and enthusiasm for paddle tennis can help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of Mad Swans to gain insights into the company culture and expectations. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous housekeeping experience in detail, highlighting any relevant skills or situations where you excelled. Be ready to share examples that demonstrate your attention to detail and commitment to hospitality.
✨Tip Number 4
Show your enthusiasm for the role by researching Mad Swans and its values. Being able to articulate why you want to work there and how you align with their mission can make a strong impression during the interview process.
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the Housekeeper position. Tailor your application to highlight relevant experience in hospitality and any enthusiasm for activities like paddle tennis.
Craft a Personal Statement: Write a personal statement that reflects your passion for hospitality and your approach to housekeeping. Mention any previous roles or experiences that demonstrate your attention to detail and commitment to providing excellent service.
Highlight Relevant Experience: In your CV, focus on previous housekeeping or hospitality roles. Use bullet points to clearly outline your duties and achievements, emphasising any experience with tips or customer service that aligns with the ethos of Mad Swans.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Mad Swans
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your commitment to providing excellent service, as this will resonate well with the hiring team.
✨Demonstrate Attention to Detail
As a housekeeper, attention to detail is crucial. Be prepared to discuss specific examples of how you've maintained high standards in cleanliness and organisation in previous roles. This will showcase your ability to meet their expectations.
✨Be Ready for Practical Questions
Expect questions that may require you to think on your feet. For instance, they might ask how you would handle a difficult cleaning task or manage your time effectively. Practising these scenarios beforehand can help you respond confidently.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
