Golf Manager - Farrington Gurney, Bristol

You will primarily oversee the golf operations here at Mad Swans in the Mendips. We have an amazing new golf course designed by Mackenzie & Ebert golf course architects, The Swing Barn (Driving Range) and Putt Patch (Mini Golf). This role will also work closely with the Gym & Racquets Manager.

Responsibilities

• Act as a Mad Swans ambassador for golf, actively encouraging participation and creating a fun, welcoming atmosphere.
• Oversee the Golf Team, ensuring everything runs smoothly within the Golf Department.
• Support the Gym, Racquets and Retail Team.
• Assist with guest enquiries and act as a key point of contact for guests interested in Golf, The Swing Barn or Putt Patch.
• Oversee the Golf, The Swing Barn and Putt Patch sections to ensure we deliver an excellent level of guest service.
• Assist with new bookings and changes.
• Issue and collect golf clubs, putters, drivers, irons, golf balls and any sports equipment to guests.
• Oversee the Golf Buggies when they are hired out, ensuring disclaimers are completed before use and charge them up daily.
• Ensure all golf clubs, putters, drivers, irons, golf balls and sports equipment are looked after, stored appropriately and replaced when required.
• Ensure Swing Barn and Putt Patch are clean, tidy and well presented at all times.
• Review daily bookings, lessons, societies and events for guests in Swing Barn and Putt Patch.
• Act as a Duty Manager for both the Sports Department and the whole site at certain times of the week.
• Proactively manage the Golf & Sports Team.
• Be responsible for compliance and health and safety within the sports areas as well as the retail shop.
• Work closely with the General Manager and Head of Sports, driving revenue and proactively leading cost control measures to achieve Sports profit and loss budgets.
• Create and manage the rotas for the Sports department, ensuring all areas of the business are covered in peak periods and efficient cost control in off-peak times.
• Manage all enquiries and act as a key point of contact for guests interested in Golf, Swing Barn or Putt Patch.
• Positively engage with the team to drive and deliver an excellent level of guest service.
• Be very hands on and active within the team on a day-to-day basis.
• Proactively manage the Golf course tee sheet and court booking for racquets, ensuring we are yielding appropriately in peak times and utilising off-peak periods efficiently.
• Oversee Golf Buggy revenue, maximising utilisation and upselling to guests.
• Provide support to the Retail department in managing the stock and inventory of both the Mad Swans retail area as well as the hire equipment for all Sports facilities.
• Oversee and manage daily bookings, lessons, societies and events for guests in Swing Barn and Putt Patch, maximising utilisation.
• Proactively upsell to guests, including food, drinks and other activities.
• Promote our Mad Swans Loyalty Programme.
• Manage your team which will work across all areas of the Sports department.
• Ensure the Sports Team is well presented, following all standard operating procedures and delivering excellent guest service.
• Work closely with the Head of Sports, General Manager and other Heads of Department.

Qualifications

• Excited about playing golf as well as padel tennis and/or pickleball.
• Highly knowledgeable about golf.
• Experienced in running a retail outlet.
• Passionate about delivering a high level of guest service.
• Experienced in managing a commercially focussed golf business.
• Experienced in dealing with guests.
• Excited about being part of a new concept, new brand and new opening.
• An excellent communicator.
• Confident, outgoing and well-presented.
• Self-driven and highly motivated.
• Happy and able to work both independently and as part of a team.
• Proactive and positive by nature.
• Solutions driven.
• Comfortable working in a very fast paced environment.

About the Company

Mad Swans is looking for a full-time Golf Manager to join our budding team and oversee our golf operations. Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.

What we do

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature. This summer, we’re opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Golf, Padel Tennis, Pickleball, Darts and Shuffleboard gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.

What we can do for you

We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues. We believe that to be interested is to be interesting - that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective. And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

Location

Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

Compensation & Hours

This is a full-time permanent position and will work any five days out of seven. Earnings for this role is £35,000 annum, including TRONC (Tips & Service Charge). Working Hours – shift times will vary throughout the week; however, the operational times will be from 7:00 am to 10:00 pm. Working Days – this role will work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.

Benefits

• Tips & Service Charge.
• Free Parking.
• Free Employee Meal whilst on shift.
• Wage Stream – access your pay for hours worked before pay day.
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop.
• Reward & Recognition Initiatives.
• Team Social & Well-being Activities & Events.
• Employee Referral Scheme.
• Bonus Mad Swans Water Bottle.
• Mad Swans Hoodie.
• Plant your own tree at Mad Swans.