Sports Assistant (Golf & Racquets) in Bristol

You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.

Job details:

• Full Time, Part Time & Weekend Roles
• Candidates must be 18+ years of age
• Permanent Contract
• Earnings to £13.50/hour, including TRONC (Tips & Service Charge), depending on age
• Onsite Role Based at Mad Swans in the Mendips (Bristol)

Are you mad about sports? Do you play golf, padel tennis and/or pickleball? Mad Swans is looking for full-time, part-time and weekend Sports Assistants to join our budding team. Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.

What we do:

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature. Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them.

What we can do for you:

We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues. We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective. And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

Key duties and responsibilities:

• Greet guests and offer a warm welcome
• Assisting with guest enquiries and act as a key point of contact for guests interested in Golf, The Swing Barn, The Putt Patch, Padel Tennis or Pickleball
• Handle telephone enquiries, sports bookings, and process payments in a professional manner
• Assist with guest enquiries in a polite, professional and efficient manner
• Review daily bookings, tee times, lessons, court bookings, societies and events
• Complete daily opening and closing tasks to ensure everything is set up, clean and well-presented ready for when our guests visit
• Replenish stock in the shop and merchandise to ensure it is presented to a high standard
• Ensuring all stock is displayed appropriately with the correct price and bar code
• Assisting with new bookings and changes
• Issuing and collecting racquets, balls and any sports equipment to guests
• Ensuring all racquets, balls and sports equipment are looked after, stored appropriately and replaced when required
• Issuing and collecting golf clubs, putters, drivers, irons, golf balls and any sports equipment to guests
• Overseeing the Golf Buggies when they are hired out, ensuring the disclaimers are completed before Golf Buggies are used and charge them up on a daily basis
• Ensuring The Swing Barn, The Putt Patch and Padel Tennis & Pickleball Courts are clean, tidy and well presented at all times
• Proactively upselling to guests, including golf buggies, food, drinks and other activities
• Promoting our Mad Swans Loyalty Programme
• Work closely with the Golf Manager, Gym & Racquets Manager and Retail Team Leader to cover all areas within the Sports Department

Who we’re looking for:

• Excited and passionate about playing sports
• Able to play golf and/or padel tennis and pickleball to a basic standard
• Experienced or has previous experience in customer facing role
• Passionate about delivering excellent guest experience
• An excellent communicator
• Someone who has an eye for detail
• Organised and able to multi-task
• Confident, outgoing and well-presented
• Happy to be hands-on and assist with the day-to-day duties as part of a small team
• Self-driven and highly motivated
• Happy and able to work both independently and as part of a team
• Proactive, positive and resilient by nature
• Solutions driven
• Comfortable working in a very fast paced environment

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you:

• Tips & Service Charge
• Free Parking
• Free Employee Meal whilst on shift
• Wage Stream – access your pay for hours worked before pay day
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
• Reward & Recognition Initiatives
• Team Social & Well-being Activities & Events
• Employee Referral Scheme Bonus
• Mad Swans Water Bottle
• Mad Swans Hoodie
• Plant your own tree at Mad Swans

How to Apply:

If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button. Please note, emails from Mad Swans via our careers portal may land in your junk folder. Please check your junk folder to avoid missing any email updates from us.

Recruitment Agencies:

We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider these.