At a Glance
- Tasks: Deliver excellent service and create memorable experiences for guests in a vibrant restaurant and bar.
- Company: Join the exciting team at Mad Swans, a new social hub in the Mendips.
- Benefits: Earn £12.65 to £14.50/hour, enjoy tips, free meals, and exclusive discounts.
- Other info: Flexible full-time, part-time, and weekend roles available in a fast-paced setting.
- Why this job: Be part of a dynamic team in a fun environment with opportunities for growth and play.
- Qualifications: Experience in hospitality, great communication skills, and a passion for guest satisfaction.
The predicted salary is between 12.65 - 12.65 £ per hour.
You bring your expertise, enthusiasm, and curiosities; and we'll provide you with a space to play.
Full Time, Part Time & Weekend Roles
- Candidates must be 18+ years of age
- Permanent Contracts
- Earnings £12.65/hour to £14.50/hour, including TRONC (Tips), depending on age
- Onsite Role
Based at Mad Swans in the Mendips (Bristol). Mad Swans is looking for full-time, part-time and weekend Restaurant and Bar Team Members to join our budding team.
Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath. Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
What we do: We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature. This summer, we're opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We're all about great food, which is why we've teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they're never far from a plate of something delicious to satisfy any craving.
As this is a brand-new role for a new opening, you'll be part of a dynamic Restaurant and Bar Team, delivering great service, delicious moments, and genuine hospitality across every table, tray, and interaction from the very start.
The key duties and responsibilities of this role will include:
- Taking accurate food and beverage orders, answering questions about the menu, and making recommendations
- Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation
- Upselling and suggesting additional items or beverages to enhance the guest experience
- Clear and reset tables quickly to accommodate new guests
- Ensure the dining areas remain clean and tidy before, during, and after service
- Ensure all service stations are ready for service and maintained throughout service with napkins, cutlery, and glassware
- Work closely with other Restaurant, Bar and Kitchen team members during busy periods to ensure a smooth service
- Update the reservations system and amend bookings
- Provide friendly, efficient, and professional service to all customers
- Handle guest feedback and resolve issues promptly, escalating to a Team Leader or Assistant General Manager when necessary
- Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, wine, beer, soft drinks and coffee
- Being aware and familiar with the food and beverage menu including allergens, whilst ensuring consistent presentation and quality of all beverages
- Set the bar up before service, ensuring it is ready and clean down properly afterwards
- Ensure a clean and tidy bar area as well as maintaining stock levels throughout service
- Assist with stock rotation and ensure accurate labelling and storage of beverages
- Engage with guests to understand their preferences and make tailored drink recommendations
- Building rapport with regular guests, fostering a welcoming and loyal customer base
There are a number of full-time, part-time and weekend positions. Full-time positions will work any five days out of seven. Earnings £12.65/hour to £14.50/hour, including TRONC (Tips), depending on age.
Location - this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
Working Hours - shift times will vary throughout the week; however, the operational times will be from 7.00 am to 11.00 pm.
Working Days - your working days will depend on if you work full-time, part-time or weekend. Full-time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.
Who we're looking for: We are looking for Restaurant & Bar Team Members who are:
- Experienced or has previous experience in a Restaurant, Café or Bar role
- Passionate about delivering excellent guest experience
- An excellent communicator
- Someone who has an eye for detail
- Organised and able to multi-task
- Confident, outgoing and well-presented
- Happy to be hands-on and assist with the day-to-day duties as part of a small team
- Self-driven and highly motivated
- Happy and able to work both independently and as part of a team
- Proactive, positive and resilient by nature
- Solutions driven
- Comfortable working in a very fast-paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you:
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream - access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well-being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Water Bottle
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Recruitment Agencies: We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CV's and/or candidate profiles and are, therefore, unable to consider these.
Restaurant & Bar Team Member - Bristol employer: Mad Swans
Mad Swans in the South Downs is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging creativity and personal growth. With competitive earnings, comprehensive training opportunities, and unique perks like access to recreational activities and employee discounts, we ensure our team members thrive both professionally and personally. Join us in a picturesque location where your passion for food and hospitality can flourish amidst a community of like-minded individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant & Bar Team Member - Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mad Swans. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mad Swans
Don't be shy about reaching out to Mad Swans directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant & Bar Team Member - Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mad Swans and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mad Swans
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
