Restaurant & Bar Team Member in Bristol

Mad Swans is looking for full-time, part-time and weekend Restaurant and Bar Team Members to join our budding team. Located in Farrington Gurney near Bristol & Bath, we are committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.

We are all about great food, which is why we’ve teamed up with experts to create two distinct dining experiences: The Potting Shed, offering refreshing takes on Brasserie classics, and The Hangout, focusing on shareable plates with no compromise on flavour.

As this is a brand-new role for a new opening, you’ll be part of a dynamic Restaurant and Bar Team, delivering great service, delicious moments, and genuine hospitality across every table, tray, and interaction from the very start.

• Taking accurate food and beverage orders, answering questions about the menu, and making recommendations.
• Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation.
• Upselling and suggesting additional items or beverages to enhance the guest experience.
• Clear and reset tables quickly to accommodate new guests.
• Ensure the dining areas remain clean and tidy before, during, and after service.
• Ensure all service stations are ready for service and maintained throughout service with napkins, cutlery, and glassware.
• Work closely with other Restaurant, Bar and Kitchen team members during busy periods to ensure a smooth service.
• Update the reservations system and amend bookings.
• Provide friendly, efficient, and professional service to all customers.
• Handle guest feedback and resolve issues promptly, escalating to a Team Leader or Assistant General Manager when necessary.
• Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, wine, beer, soft drinks and coffee.
• Being aware and familiar with the food and beverage menu including allergens, whilst ensuring consistent presentation and quality of all beverages.
• Set the bar up before service, ensuring it is ready and clean down properly afterwards.
• Ensure a clean and tidy bar area as well as maintaining stock levels throughout service.
• Assist with stock rotation and ensure accurate labelling and storage of beverages.
• Engage with guests to understand their preferences and make tailored drink recommendations.
• Build rapport with regular guests, fostering a welcoming and loyal customer base.

There are a number of full-time, part-time and weekend positions available. Full-time positions will work any five days out of seven, with earnings ranging from £11.80/hour to £14.00/hour, including TRONC (Tips), depending on age.

Working hours will vary throughout the week; however, operational times will be from 7.00 am to 11.00 pm. Your working days will depend on if you work full-time, part-time or weekend.

• Experienced or has previous experience in a Restaurant, Café or Bar role.
• Passionate about delivering excellent guest experience.
• An excellent communicator.
• Someone who has an eye for detail.
• Organised and able to multi-task.
• Confident, outgoing and well-presented.
• Happy to be hands-on and assist with the day-to-day duties as part of a small team.
• Self-driven and highly motivated.
• Happy and able to work both independently and as part of a team.
• Proactive, positive and resilient by nature.
• Solutions driven.
• Comfortable working in a very fast-paced environment.

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

• Tips & Service Charge.
• Free Parking.
• Free Employee Meal whilst on shift.
• Wage Stream – access your pay for hours worked before pay day.
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop.
• Reward & Recognition Initiatives.
• Team Social & Well-being Activities & Events.
• Employee Referral Scheme Bonus.
• Mad Swans Water Bottle.
• Mad Swans Hoodie.
• Plant your own tree at Mad Swans.

If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.

We are not working with any recruitment agencies at this time and do not accept speculative CVs and/or candidate profiles.