At a Glance
- Tasks: Welcome guests and create a positive first impression at Mad Swans.
- Company: Join a vibrant team at Mad Swans, a unique countryside hangout.
- Benefits: Earn £12.15 to £14.00/hour plus tips, with free meals and discounts.
- Other info: Enjoy exclusive access to activities and events after hours.
- Why this job: Be part of a fun environment where you can make lasting connections.
- Qualifications: Previous reception or hotel experience is essential; great communication skills are a must.
The predicted salary is between 12.15 - 12.15 £ per hour.
You will be joining a lively and passionate reception team with positive and warm attitude from day one.
The key duties and responsibilities of this role will include
- Greeting guests and creating a positive first impression
- Checking in guests in a friendly and efficient manner
- Proactively inform and advise guests about all facilities at Mad Swans
- Assisting with guest enquiries, questions and queries
- Handle guest feedback and issues in a timely and efficient manner
- Escalate any guest feedback and complaints to a Department Manager where appropriate
- Assist guests with bookings activities and table reservations
- Enhance the guest experience by offering additional activities and upselling where appropriate
- Assist guests with any adhoc requests or needs which they may have
- Check out guests when they leave
- Handle telephone calls and re-direct where appropriate
- Check emails regularly throughout the day and respond in a timely manner
- Follow the Standard Operating Procedures for Reception when checking guests in and out
- Work closely with the Reservations Manager and provide cover when required
- Promote and upsell our Topflight Loyalty Scheme to all guests
- Building rapport with regular guests, fostering a welcoming and loyal customer base
This is a part time role working at least 20 hours a week over the week including weekends and evenings.
Earnings are 12.15/hour to 14.00/hour, including TRONC (Tips), depending on age.
Location - this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
Working Hours - shift times will vary throughout the week; however, the operational times will be from 8.00 am to 10.00 pm.
Working Days - your working days will include both weekdays and weekends. Working hours will vary in line with the operating calendar and needs of the business.
We are looking for a Receptionist who is
- Experienced or has previous experience as a Receptionist
- Previous hotel experience is essential for this role
- Proficient in Microsoft Office
- Passionate about delivering excellent guest experience
- An excellent communicator
- Someone who has an eye for detail
- Organised and able to multi-task
- Confident, outgoing and well-presented
- Happy to be hands‑on and assist with the day‑to‑day duties as part of a small team
- Self‑driven and highly motivated
- Happy and able to work both independently and as part of a team
- Proactive, positive and resilient by nature
- Solutions driven
- Comfortable working in a very fast paced environment
Mad Swans is looking for a part‑time Receptionist to join our small friendly Reception team.
Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.
Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
What we do
We are experts in our field, committed to creating boundary‑pushing social spaces that spark meaningful connections through play in nature.
Mad Swans is a countryside hangout for mavericks.
The unruly.
The friendship groups you wish you were in.
The families you want to hang out with.
For evenings that go on forever.
And weekends that become folklore.
Come for a good time.
Come for a long time.
Come for a breath of fresh air.
Whoever you are.
Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend.
We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them.
The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour.
But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving.
And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.
What we can do for you
We understand that there's more to life than work, which is why our roles are designed to allow exploration, from long‑time passions to brand‑new intrigues.
We believe that to be interested is to be interesting - that means industry‑leading training within and outside of your specified job role.
If you have a question, we want to provide you with the tools to answer it.
As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.
And out of hours, our guests' playground is yours too.
Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate.
You'll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
- What is in it for you
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream - access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well‑being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Water Bottle
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
- #J-18808-Ljbffr
Receptionist - Bristol employer: Mad Swans
Mad Swans in the South Downs is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging creativity and personal growth. With competitive earnings, comprehensive training opportunities, and unique perks like access to recreational activities and employee discounts, we ensure our team members thrive both professionally and personally. Join us in a picturesque location where your passion for food and hospitality can flourish amidst a community of like-minded individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Bristol
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Mad Swans and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist - Bristol
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Mad Swans that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Mad Swans.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Mad Swans get a sense of who you are beyond your experience!
How to prepare for a job interview at Mad Swans
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Mad Swans and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
