At a Glance
- Tasks: Welcome guests and create a vibrant first impression at our exciting new venue.
- Company: Join Mad Swans, a fresh social space in the beautiful Mendips.
- Benefits: Earn up to £13.50/hour, enjoy tips, free meals, and exclusive discounts.
- Other info: Flexible hours with full-time, part-time, and weekend roles available.
- Why this job: Be part of a fun team and help shape an unforgettable guest experience.
- Qualifications: Previous reception experience and a passion for excellent customer service.
You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.
Mad Swans is looking for a full-time, part-time and weekend Receptionist to join our budding team. You’ll be the first person to step into these shoes and shape this brand-new role based at our first site: Mad Swans in the Mendips, located in Farrington Gurney near to Bristol & Bath.
What we do:
We are experts in our field, committed to creating boundary‑pushing social spaces that spark meaningful connections through play in nature. This summer, we’re opening our first countryside hangout for mavericks. Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences.
What we can do for you:
We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long‑time passions to brand‑new intrigues. If you have a question, we want to provide you with the tools to answer it. Our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest.
What there is to it:
- Greeting guests and creating a positive first impression
- Checking in guests in a friendly and efficient manner
- Proactively inform and advise guests about all facilities at Mad Swans
- Assisting with guest enquiries, questions and queries
- Handle guest feedback and issues in a timely and efficient manner
- Escalate any guest feedback and complaints to a Department Manager where appropriate
- Assist guests with bookings activities and table reservations
- Enhance the guest experience by offering additional activities and upselling where appropriate
- Assist guests with any adhoc requests or needs which they may have
- Check out guests when they leave
- Handle telephone calls and re‑direct where appropriate
- Check emails regularly throughout the day and respond in a timely manner
- Follow the Standard Operating Procedures for Reception when checking guests in and out
- Work closely with the Reservations Manager and provide cover when required
- Promote and upsell our Topflight Loyalty Scheme to all guests
- Building rapport with regular guests, fostering a welcoming and loyal customer base
Who we’re looking for:
- Experienced or has previous experience as a Receptionist
- Proficient in Microsoft Office
- Passionate about delivering excellent guest experience
- An excellent communicator
- Someone who has an eye for detail
- Organised and able to multi‑task
- Confident, outgoing and well‑presented
- Happy to be hands‑on and assist with the day‑to‑day duties as part of a small team
- Self‑driven and highly motivated
- Happy and able to work both independently and as part of a team
- Proactive, positive and resilient by nature
- Solutions driven
- Comfortable working in a very fast paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you:
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream – access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well‑being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Water Bottle
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
If you believe you have what it takes to come on‑board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Receptionist in Bristol employer: Mad Swans
At Mad Swans in the Mendips, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. With opportunities for personal growth through industry-leading training and a focus on exploration, our team enjoys a unique blend of work and play, all while being surrounded by stunning countryside. Employees benefit from competitive pay, tips, free meals, and exclusive access to our recreational facilities, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Bristol
✨Tip Number 1
Get to know Mad Swans! Before your interview, dive into everything about the place. Familiarise yourself with their vibe, the activities they offer, and their food menu. This will help you connect better during the chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of Mad Swans. Role-play with a friend or family member to nail down how you'd greet guests, handle queries, and manage feedback. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your passion for hospitality and social play come through in your conversation. Share your love for paddle tennis or any other activities that resonate with the Mad Swans spirit.
✨Tip Number 4
Be ready to wear multiple hats! Emphasise your flexibility and willingness to take on various tasks. Whether it's checking in guests or assisting with bookings, showing that you're adaptable will make you a standout candidate for the team.
We think you need these skills to ace Receptionist in Bristol
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your enthusiasm for hospitality and paddle tennis. Make it engaging and fun!
Tailor Your CV:Make sure your CV is tailored to the Receptionist role at Mad Swans. Highlight any relevant experience and skills that match what we're looking for, like your communication skills and ability to multi-task. It’ll help us see why you’re a great fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to tell us why you want to join our team. Keep it concise but impactful, mentioning your passion for creating memorable guest experiences and how you can contribute to our vibrant atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the Mad Swans adventure!
How to prepare for a job interview at Mad Swans
✨Know the Company
Before your interview, take some time to research Mad Swans. Understand their mission of creating social spaces and the activities they offer. This will help you connect your skills and experiences to their values during the conversation.
✨Show Your Personality
As a Receptionist, you'll be the first point of contact for guests. Bring your enthusiasm and positive attitude to the interview. Share your passion for hospitality and how you can create a welcoming atmosphere for guests at Mad Swans.
✨Prepare for Common Questions
Think about how you would handle guest inquiries or complaints. Be ready to discuss your previous experience in similar roles and how you’ve successfully managed challenging situations. This will demonstrate your problem-solving skills and customer service expertise.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if Mad Swans is the right fit for you.
