Assistant General Manager

You bring your expertise, enthusiasm, and curiosities; and we will provide you with a space to play.

Full Time – Permanent Contract

£40,000 - £45,000/annum, including TRONC (Tips & Service Charge)

Onsite Role

Based at Mad Swans in the South Downs

Mad Swans is looking for a full-time Assistant General Manager to join our budding team. You will be the first person to step into these shoes and shape this brand-new role based at our second site: Mad Swans in the South Downs.

What we do

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature. We are opening our second countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We are all about great food, which is why we have teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour.

What we can do for you

We understand that there is more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues. We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

As this is a brand-new role for a new opening, you will play a central part in leading our front-of-house operations – overseeing the Restaurant and Bar, guiding your Team Leaders, and stepping up as a Duty Manager to ensure smooth, high-quality service across every shift from day one.

The key duties and responsibilities of this role will include:

• Overseeing the daily operations of the Restaurant, Bar, and Event Spaces, ensuring seamless service
• Deputising for the General Manager and Duty Management
• Delivering an amazing guest experience
• Experience working across both hotel rooms and restaurant operations
• Confident handling front of house areas such as check-ins, guest queries and issues
• Comfortable managing day to day standards across bedrooms, housekeeping and public spaces, ensuring rooms are clean, ready and up to expectation
• Proactively upsell within the Restaurant and Bar and maximise sales revenue
• Promoting our Mad Swans Loyalty Programme
• Assisting with guest enquiries and act as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities
• Ensuring the Restaurant and Bar is clean, tidy and well-presented at all times
• Executing promotions, offers, special events and seasonal offerings to drive revenue
• Managing and overseeing the Restaurant and Bar team with the support of two Team Leaders
• Ensuring the Restaurant and Bar Team is well presented, following all standard operating procedures and delivering excellent guest service
• Scheduling team members to optimise staffing levels and manage payroll costs effectively in line with bookings and forecasted volume
• Recruiting and training new team members to a high standard
• Conducting regular team meetings, performance reviews and ongoing team development to create a high performing team
• Working closely with the team and being very hands on during busy periods to ensure a smooth service
• Achieving revenue and profitability targets by managing budgets, controlling costs, and maximizing sales
• Handling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experience

This is a full-time permanent position and will work any five days out of seven. The salary for this role is circa £40,000 - £45,000 /annum, including TRONC (Tips & Service Charge).

Location – all of these roles are onsite roles and will be located at Mad Swans in the South Downs, Frith End Road, Blacknest, Hampshire, GU34 4QL.

Who we are looking for

We are looking for an Assistant General Manager who is:

• Experienced and has previously worked in a Restaurant and/or Bar
• Passionate about delivering a high level of guest service
• Able to lead, motivate and inspire a team
• Excited about being part of a new concept, new brand and new opening
• Happy to be hands-on and assist with the day-to-day duties and operation
• Proficient in using Microsoft Office and operating systems such as ResDiary
• An excellent communicator
• Highly organized and able to multi-task
• Confident, outgoing and well-presented
• Self-driven and highly motivated
• Proactive, positive and resilient by nature
• Solutions driven
• Comfortable working in a very fast paced environment

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you

• Tips & Service Charge
• Free Parking
• Free Employee Meal whilst on shift
• Wage Stream – access your pay for hours worked before pay day
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
• Reward & Recognition Initiatives
• Team Social & Well-being Activities & Events
• Employee Referral Scheme Bonus
• Mad Swans Water Bottle
• Mad Swans Hoodie
• Plant your own tree at Mad Swans

How to Apply

If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.

Recruitment Agencies

We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider these.