At a Glance
- Tasks: Lead a vibrant team to deliver exceptional dining experiences and create memorable moments.
- Company: Join Mad Swans, a unique countryside hangout for fun-loving mavericks.
- Benefits: Earn up to £15/hour, enjoy tips, free meals, and exclusive discounts.
- Other info: Flexible hours, team events, and opportunities for personal growth await you!
- Why this job: Be part of an exciting new concept while enjoying the outdoors and social play.
- Qualifications: Previous experience in a restaurant supervisory role and a passion for guest service.
The predicted salary is between 15 - 15 £ per hour.
- Restaurant Supervisor
- "Hospitality expert, padel tennis enthusiast"
You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.
- Full Time – Permanent Contract
- Earnings to £15.00/hour, including TRONC (Tips & Service Charge)
- Onsite Role
- Based at Mad Swans in the South Downs (in-between Farnham & Alton)
Mad Swans is looking for a full-time Restaurant Supervisor to join our fantastic Restaurant & Bar Team here in the South Downs.
Mad Swans in the South Downs is located in Blacknest near to Farnham & Alton.
Full Address: Frith End Road, Blacknest, Hampshire, GU34 4QL
Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips:
Can a cool new hotel near Bath really make golf fun for everyone?
What we do
We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
Mad Swans is a countryside hangout for mavericks.
The unruly.
The friendship groups you wish you were in.
The families you want to hang out with.
For evenings that go on forever.
And weekends that become folklore.
Come for a good time.
Come for a long time.
Come for a breath of fresh air.
Whoever you are.
Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend.
We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them.
The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour.
But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving.
And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.
What we can do for you
We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.
We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role.
If you have a question, we want to provide you with the tools to answer it.
As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.
And out of hours, our guests’ playground is yours too.
Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate.
You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.
What there is to it
The Restaurant Supervisor is a key member of the Restaurant & Bar Management Team here at Mad Swans.
The role will involve leading by example, delivering excellent service, and setting the tone for smooth, welcoming dining experiences from day one.
The key duties and responsibilities of this role will include
- Working closely with the Assistant General Manager to oversee and run the Restaurant
- Covering the Bar Team Leader as and when required
- Delivering an amazing guest experience
- Proactively upselling within the Restaurant and Bar and maximising sales revenue
- Promoting our Mad Swans Loyalty Programme
- Assisting with guest enquiries and act as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities
- Ensuring the Restaurant and Bar is clean, tidy and well-presented at all times
- Working closely with the team and being very hands on during operational hours
- Taking accurate food and beverage orders, answering questions about the menu, and making recommendations
- Informing guests about potential allergens and dietary restrictions
- Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation
- Assisting in clearing and resetting tables quickly and efficiently
- Ensuring the dining areas remain clean and tidy before, during and after service
- Ensuring all service stations are ready for service and maintained throughout service with napkins, cutlery, and glassware
- Line managing and supervising the Restaurant Front of House Team Members
- Leading by example and motivating the Restaurant Front of House Team to deliver a high level of guest service
- Assist and support the Assistant General Manager with recruitment, new starter on-boarding and training
- Supporting the Assistant General Manager by preparing rotas and working schedules for the Restaurant
- Handling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experience.
- Providing friendly, efficient and professional service to all customers, anticipating their needs and helping when necessary
This is a full-time permanent position and will work any five days out of seven.
Earnings for this role are up to £15.00/hour, including TRONC (Tips & Service Charge).
- Location
- this is an onsite role and will be located at Mad Swans in the South Downs, Frith End Road, Blacknest, Hampshire, GU34 4QL.
- Working Hours
- shift times will vary throughout the week; however, the operational times will be from 7.00 am to 11.00 pm.
- Working Days
- this role will work any five days out of seven and will involve working on weekends on a regular basis.
Working hours will vary in line with the operating calendar and needs of the business.
Who we’re looking for
We are looking for a Restaurant Supervisor who is
- Experienced or has previous experience in a Restaurant Team Leader or Supervisor role
- Passionate about delivering a high level of guest service
- Experienced in dealing with guests
- Excited about being part of a new concept, new brand and new opening
- Happy to be hands-on and assist with the day-to-day duties as part of a small team
- Flexible in terms of covering the Bar Team Leader when they are not working
- An excellent communicator
- Confident, outgoing and well-presented
- Self-driven and highly motivated
- Happy and able to work both independently and as part of a team
- Proactive and positive by nature
- Solutions driven
- Comfortable working in a very fast paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
- What is in it for you
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream – access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well-being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Water Bottle
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
How to Apply
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you.
Please simply apply by hitting the apply button.
Recruitment Agencies
We are not working with any recruitment agencies at this time.
As such, we do not accept any speculative CV’s and/or candidate profiles and are, therefore, unable to consider these.
Restaurant Supervisor in Alton employer: Mad Swans
Mad Swans in the South Downs is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging creativity and personal growth. With competitive earnings, comprehensive training opportunities, and unique perks like access to recreational activities and employee discounts, we ensure our team members thrive both professionally and personally. Join us in a picturesque location where your passion for food and hospitality can flourish amidst a community of like-minded individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor in Alton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mad Swans. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mad Swans
Don't be shy about reaching out to Mad Swans directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Supervisor in Alton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mad Swans and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mad Swans
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
