At a Glance
- Tasks: Join our team to keep our cabins and guest areas sparkling clean.
- Company: Exciting new hospitality venue in the beautiful South Downs.
- Benefits: Earn up to £13.50/hour, enjoy tips, free meals, and discounts.
- Other info: Flexible hours with full-time, part-time, and weekend roles available.
- Why this job: Be part of a vibrant team creating memorable experiences for guests.
- Qualifications: Passion for cleanliness and excellent guest service skills.
The predicted salary is between 11.65 - 11.65 £ per hour.
You bring your expertise, enthusiasms, and curiosities; and we'll provide you with a space to play.
Full Time, Part Time & Weekend Roles
Permanent Contracts
Earnings: £11.65/hour to £13.50/hour, including TRONC (Tips), depending on age
Onsite Role at Mad Swans in the South Downs (in-between Farnham & Alton)
Mad Swans is looking for full-time, part-time and weekend Housekeepers to join our budding team. You'll be the first person to step into these shoes and shape this brand-new role based at our second site: Mad Swans in the South Downs.
What we do:
- We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
- Mad Swans is a countryside hangout for mavericks, offering social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf.
- We focus on great food, with two distinct dining experiences: The Potting Shed and The Hangout.
What we can do for you:
- Industry-leading training within and outside of your specified job role.
- Access to a variety of green spaces and games at an exclusive rate.
- Opportunities to get involved in all things Mad Swans, from padel lessons to cocktail workshops.
Key duties and responsibilities:
- Cleaning and re-setting Cabins
- Changing bed linen and towels
- Stocking and maintaining an inventory of housekeeping supplies
- Dusting and polishing furniture and fixtures
- Scrubbing and sanitising showers, bathtubs, toilets, countertops and sinks
- Vacuuming/mopping all areas including public areas
- Reporting breakages, damages and safety issues for repairs
- Positively engage and interact with guests
- Assist guests with any questions and queries
- Handle guest feedback and resolve issues promptly
- Building rapport with regular guests
There is an element of physical work which will involve lifting, carrying and moving linen and supplies to and from each Cabin. Although this role is predominantly working inside Cabins, our Housekeepers will also be required to be outside as they move between and service each Cabin throughout the day.
Working Hours:
- Shift times will vary throughout the week; operational times will be from 7.00 am to 4.00 pm.
- Full-time members of the team will be required to work any five days out of seven, including weekends.
We are looking for Housekeepers who are:
- Passionate about ensuring our Cabins and guest facing areas are clean and immaculate at all times
- Detail orientated
- Able to work independently and as part of a team
- Passionate about delivering excellent guest service
- Comfortable working in clusters of Cabins
- An excellent communicator
- Organised and able to multi-task
- Highly motivated
- Proactive, positive and resilient by nature
- Solutions driven
- Comfortable working in a very fast paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you:
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream - access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well-being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Water Bottle
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
How to Apply:
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Please note, emails from Mad Swans via our careers portal may land in your junk folder. Please check your junk folder to avoid missing any email updates from us.
Recruitment Agencies:
We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CV's and/or candidate profiles.
Housekeeper - Alton employer: Mad Swans
Mad Swans in the South Downs is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging creativity and personal growth. With competitive earnings, comprehensive training opportunities, and unique perks like access to recreational activities and employee discounts, we ensure our team members thrive both professionally and personally. Join us in a picturesque location where your passion for food and hospitality can flourish amidst a community of like-minded individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper - Alton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mad Swans. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mad Swans
Don't be shy about reaching out to Mad Swans directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeper - Alton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mad Swans and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mad Swans
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
