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- Tasks: Join our team to keep our cabins and guest areas sparkling clean and welcoming.
- Company: Mad Swans, a vibrant countryside hangout for fun and connection.
- Benefits: Earn up to £13.50/hour, enjoy free meals, and access exclusive discounts.
- Other info: Flexible full-time, part-time, and weekend roles available with great career growth.
- Why this job: Be part of a lively team in a unique environment that values your passions.
- Qualifications: Detail-oriented, team player with a passion for excellent guest service.
The predicted salary is between 11 - 13 £ per hour.
You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.
Mad Swans is looking for full-time, part-time and weekend Housekeepers to join our budding team. You’ll be the first person to step into these shoes and shape this brand-new role based at our second site: Mad Swans in the South Downs.
What we do:
- We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
- Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all.
- We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences.
What we can do for you:
- Our roles are designed to allow exploration, from long-time passions to brand-new intrigues.
- Industry-leading training within and outside of your specified job role.
- Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate.
Responsibilities:
- Cleaning and re-setting Cabins
- Changing bed linen and towels
- Stocking and maintaining an inventory of housekeeping supplies
- Dusting and polishing furniture and fixtures
- Scrubbing and sanitising showers, bathtubs, toilets, countertops and sinks
- Vacuuming/mopping all areas including public areas
- Reporting breakages, damages and safety issues for repairs
- Positively engage and interact with guests
- Assist guests with any questions and queries
- Handle guest feedback and resolve issues promptly
- Building rapport with regular guests, fostering a welcoming and loyal customer base
There is an element of physical work which will involve lifting, carrying and moving linen and supplies to and from each Cabin. Although this role is predominantly working inside Cabins, our Housekeepers will also be required to be outside as they move between and service each Cabin throughout the day.
Qualifications:
- Passionate about ensuring our Cabins and guest facing areas are clean and immaculate at all times
- Detail orientated
- Able to work independently and as part of a team
- Passionate about delivering excellent guest service
- Comfortable working in clusters of Cabins which are spread out
- An excellent communicator
- Organised and able to multi-task
- Happy to be hands-on and assist with the day-to-day duties as part of a small team
- Highly motivated
- Proactive, positive and resilient by nature
- Solutions driven
- Comfortable working in a very fast paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you:
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream – access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well-being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Water Bottle
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Housekeeper in Alton employer: Mad Swans
Contact Detail:
Mad Swans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper in Alton
✨Tip Number 1
Get to know the vibe of Mad Swans! Before your interview, check out their social media and website. Understanding their culture will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Housekeeper, you'll be interacting with guests regularly. Think about how you can make their experience memorable. A friendly smile and a positive attitude go a long way!
✨Tip Number 3
Be ready to showcase your cleaning expertise! During the interview, be prepared to discuss your previous experience and how you ensure spaces are spotless. Highlight any special techniques or tools you love using.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team activities, training opportunities, and how you can get involved in the fun at Mad Swans. It’s a great way to demonstrate your interest in the role and the company.
We think you need these skills to ace Housekeeper in Alton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! Share why you love creating clean and welcoming spaces, and how you connect with guests. We want to see your personality!
Tailor Your CV: Make sure your CV is tailored to the Housekeeper role at Mad Swans. Highlight relevant experience and skills that match the job description. We’re looking for detail-oriented folks who can juggle tasks like a pro!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos. We appreciate a well-organised application that shows you care about the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by us. Plus, it’s super easy – just hit that apply button and you’re on your way to joining our team!
How to prepare for a job interview at Mad Swans
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Housekeeper at Mad Swans. Familiarise yourself with tasks like cleaning cabins, changing linens, and engaging with guests. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Your Passion for Hospitality
Mad Swans is all about creating memorable experiences for guests. Be prepared to share examples of how you've provided excellent service in the past. Whether it’s a time you went above and beyond for a guest or how you handle feedback, showing your passion for hospitality will set you apart.
✨Emphasise Teamwork and Independence
As a Housekeeper, you'll need to work both independently and as part of a team. Think of examples where you've successfully collaborated with others or managed tasks on your own. Highlighting your ability to balance these skills will show that you're a great fit for their lively team.
✨Ask Questions About the Culture
Mad Swans values curiosity and exploration. Prepare thoughtful questions about the company culture, training opportunities, and how they encourage staff to engage with the various activities available. This shows your genuine interest in being part of their community and helps you assess if it's the right fit for you.