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- Tasks: Lead a vibrant bar team, deliver excellent service, and create memorable guest experiences.
- Company: Join Mad Swans, a unique countryside hangout for fun and connection.
- Benefits: Competitive salary, tips, free meals, employee discounts, and wellness activities.
- Why this job: Be part of a new concept and shape the future of our exciting venue.
- Qualifications: Experience in bar leadership, cocktail knowledge, and a passion for guest service.
- Other info: Enjoy exclusive access to games and green spaces during your downtime.
The predicted salary is between 30000 - 32000 £ per year.
Hospitality expert, padel tennis enthusiast. You bring your expertise, enthusiasms, and curiosities; and we'll provide you with a space to play.
- Full Time – Permanent Contract – 48 Hours a Week
- £36,000-£38,000/annum, including TRONC (Tips & Service Charge)
- Onsite Role
- Based at Mad Swans in the South Downs
Mad Swans is looking for a full-time Bar Team Leader to join our budding team. You'll be the first person to step into these shoes and shape this brand-new role based at our second site: Mad Swans in the South Downs, located in Blacknest near to Farnham & Alton.
What we do: We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature. Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We're all about great food, which is why we've teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they're never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.
What we can do for you: We understand that there's more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues. We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective. And out of hours, our guests' playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You'll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.
As this is a brand-new role for a new opening, you'll step into a key position within a vibrant restaurant and bar team – leading by example, delivering excellent service, and setting the tone for smooth, welcoming dining experiences from day one.
The key duties and responsibilities of this role will include:
- Working closely with the Assistant General Manager to oversee and run the Bar
- Covering the Restaurant Team Leader as and when required
- Delivering an amazing guest experience
- Proactively upselling within the Restaurant and Bar and maximising sales revenue
- Promoting our Mad Swans Loyalty Programme
- Assisting with guest enquiries and act as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities
- Ensuring the Restaurant and Bar is clean, tidy and well-presented at all times
- Working closely with the team and being very hands on during operational hours
- Taking accurate food and beverage orders, answering questions about the menu, and making recommendations
- Informing guests about potential allergens and dietary restrictions
- Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation
- Ensuring the bar area is clean, well-presented and fully stocked at all times
- Assisting in clearing and resetting tables quickly and efficiently
- Ensuring the dining areas remain clean and tidy before, during and after service
- Ensuring all service stations are ready for service and maintained throughout service with napkins, cutlery, and glassware
- Line managing and supervising the Bar Team Members
- Leading by example and motivating the Bar Team to deliver a high level of guest service
- Assist and support the Assistant General Manager with recruitment, new starter on-boarding and training
- Supporting the Assistant General Manager by preparing rotas and working schedules for the Restaurant & Bar
- Handling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experience
- Providing friendly, efficient and professional service to all customers, anticipating their needs and helping when necessary
This is a full-time permanent position and will work any five days out of seven. Earnings for this role is £36,000-£38,000/annum, including TRONC (Tips & Service Charge). Location – this is an onsite role and will be located at Mad Swans in the South Downs, Frith End Road, Blacknest, Hampshire, GU34 4QL. Working Hours – shift times will vary throughout the week; however, the operational times will be from 7.00 am to 11.00 pm. Working Days – this role will work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.
Who we're looking for: We are looking for a Bar Team Leader who is:
- Experienced or has previous experience in a Bar Team Leader role
- Knowledgeable about different beverages, especially different wines
- Experienced at making great cocktails
- Passionate about delivering a high level of guest service
- Experienced in dealing with guests
- Excited about being part of a new concept, new brand and new opening
- Happy to be hands-on and assist with the day-to-day duties as part of a small team
- Flexible in terms of covering the Restaurant Team Leader when they are not working
- An excellent communicator
- Confident, outgoing and well-presented
- Self-driven and highly motivated
- Happy and able to work both independently and as part of a team
- Proactive and positive by nature
- Solutions driven
- Comfortable working in a very fast paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you:
- Tips & Service Charge
- Free Parking
- Free Employee Meal whilst on shift
- Wage Stream – access your pay for hours worked before pay day
- Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
- Reward & Recognition Initiatives
- Team Social & Well-being Activities & Events
- Employee Referral Scheme Bonus
- Mad Swans Water Bottle
- Mad Swans Hoodie
- Plant your own tree at Mad Swans
How to Apply: If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Recruitment Agencies: We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CV's and/or candidate profiles and are, therefore, unable to consider these.
Bar Team Leader in Alton employer: Mad Swans
Contact Detail:
Mad Swans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar Team Leader in Alton
✨Tip Number 1
Get to know the venue! Before your interview, swing by Mad Swans and soak up the vibe. Familiarise yourself with the space, the menu, and the activities on offer. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Chat with current staff or regulars if you can. Building connections can give you insider info about the team culture and what they’re really looking for in a Bar Team Leader. Plus, it shows you’re proactive!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios, like a busy night or a guest complaint. Being ready with examples of your past experiences will help you stand out as a candidate who can keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Bar Team Leader in Alton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality and social play shine through. We want to see how excited you are about being part of our new concept at Mad Swans!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in bar management or customer service. We’re looking for someone who can lead by example, so showcase those leadership skills!
Be Authentic: Don’t be afraid to show your personality in your application. We’re all about creating a fun and welcoming atmosphere, so let us know what makes you unique and how you can contribute to our team.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for this exciting opportunity!
How to prepare for a job interview at Mad Swans
✨Know Your Beverages
As a Bar Team Leader, you'll need to impress with your knowledge of different beverages, especially wines and cocktails. Brush up on your drink menu and be ready to discuss your favourites and why they stand out. This shows your passion and expertise!
✨Showcase Your Guest Service Skills
Mad Swans is all about delivering an amazing guest experience. Prepare examples from your past roles where you went above and beyond for customers. Highlighting your ability to handle complaints and ensure satisfaction will set you apart.
✨Embrace the New Concept
This role is part of a brand-new opening, so express your excitement about being involved in something fresh and innovative. Share any ideas you have for enhancing the guest experience or promoting the Mad Swans Loyalty Programme to demonstrate your proactive nature.
✨Be Hands-On and Team-Oriented
The job requires a hands-on approach and teamwork. Be prepared to discuss how you've successfully led a team in a fast-paced environment. Emphasise your flexibility and willingness to jump in wherever needed, as this aligns perfectly with the culture at Mad Swans.
