Retail Sales Associate, Apache - Flex in Rochester

Be part of an amazing story. Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores, and irresistible products.

As a Retail Selling Flex Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviours.

This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting.

How our Selling Colleagues spend their day:

• Begin each day energized and ready to make an impact.
• Wear their name badge with pride, greet teammates with a warm hello, and ensure the sales floor is clean and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Focus on the customer - offering a warm welcome, making eye contact, and creating friendly conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Share our Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you.

We believe service starts with each other - supporting one another with honesty, care, and collaboration. We strive to improve every day, take pride in our work, achieve sales goals, and learn from each other.

Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the first three fiscal quarters. During the fourth fiscal quarter, you will be required to work a minimum of 60 hours. Although you have an hours requirement by quarter, you are not required to pick up any shifts.

Who You Are:

• Flexible availability, including days, evenings, weekends, and holidays.
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• Can handle electronic devices with no problem.

Essential Physical Requirements You Will Perform:

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders.
• Requires close vision, colour vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology necessary to perform job functions.

What We Can Offer You:

• A dynamic, inclusive environment with competitive pay and benefits.
• Comprehensive health and wellness coverage and a 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts and performance-based incentives.
• Employee Assistance Program with mental health counselling and legal/financial advice.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.