Retail Fulfillment and Receiving Support Associate, Apache - Part Time in Rochester

Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores and irresistible products, and the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade.

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. Your responsibilities include:

• Receiving and organizing merchandise
• Picking, packing, processing trailers
• Retrieving orders from back‑of‑house storage and delivering them curbside to the customer
• Monitoring alerts to ensure Ready on Time completion of Buy Online Pickup In‑Store (BOPS) orders
• Greeting shoppers warmly, resolving issues, and delivering orders curbside with care

Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance. This role goes far beyond just being a behind‑the‑scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day.

If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!

How our Fulfillment and Receiving Colleagues spend their day:

• Beginning each day energized and ready to make an impact
• Wearing their name badge with pride and greeting teammates with a warm hello
• Reviewing their goals, learning about new products and promotions, and preparing the store for success
• Focusing on the customer - from greeting customers warmly to actively listening and resolving issues
• Maintaining a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves

We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. We strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Who You Are:

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality
• Must be able to understand and communicate effectively with customers, co‑workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities
• Great with team dynamics

Essential Physical Requirements You Will Perform:

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 50lbs, stooping, kneeling, crouching, and climbing ladders
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology necessary to perform job functions, including handheld equipment and cash register

What We Can Offer You:

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritise your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counselling and legal/financial advice

This job description is not all‑inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.