Asset Protection Security Guard, Apache - Full Time in Rochester

Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. Our Asset Protection team uses advanced technology and analytics tools to reduce shortages and protect our company’s bottom line. The Visual Security Officer is an entry‑level opportunity within Asset Protection with the primary responsibilities of:

• Communicating suspicious activity to Asset Protection detectives and management
• Maintaining a safe business environment
• Providing strong customer service

The Visual Security Officer is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store as a visual deterrent to theft. Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. Hours are dependent on business needs and colleague availability.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritise your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include:

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counselling and legal/financial advice

What You Will Do

• Greet customers when they enter the store or a department within a store
• Use two‑way communication devices to maintain contact with Asset Protection Detectives and Management
• Remain stationed at high traffic entrances and high‑shortage areas to deter theft and monitor suspicious activity
• Maintain strict compliance with company policies regarding apprehensions, searches and evidence preservation
• Handle proprietary, sensitive, and confidential information
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

• Communication: Comfortable communicating with customers
• Adaptability: Able to adapt quickly to changing priorities
• Teamwork: Enjoy working as part of a team, as well as independently
• Technology: Comfortable with two‑way communication devices
• Interpersonal skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• A resourceful self‑starter who can adapt quickly to changing priorities
• Ability to communicate and share information with diverse groups of customers and peers
• Enjoy working as part of a team, as well as independently

You must be able to:

• Understand and communicate effectively with customers, co‑workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Obtain and maintain required licenses, trainings, and certifications

Essential Physical Requirements You Will Perform

• Walking and standing for the majority of your shift
• Hearing, close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus
• Occasional stooping, kneeling, crouching, and reaching above eye level
• Lifting and moving items up to 30lbs

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centres, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story – Apply Today!

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.