Legacy and in memory officer

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. We're the only UK charity determined to beat the fear and isolation of macular disease through:

• World class research to find new treatments and a cure
• Practical support for people affected by sight loss
• Trusted advice and support services that empower those living with macular disease

About the role

As part of our caring and ambitious legacy and in memory team, you'll play an important role in delivering excellent supporter care. You'll have a varied mix of responsibilities, from processing donations and correspondence and responding to enquiries from existing and future supporters, to supporting marketing campaigns, identifying and supporting the production of marketing materials and helping us build strong, lasting relationships with our supporters. As our legacy and in memory officer, you will:

• Contribute to the creation and development of robust donor journeys and stewardship for legacy and in memory contacts
• Assist in the development of content for key legacy and in memory communications, identifying potential supporter stories for website, social media and publications
• Act as a first point of contact for legacy and in memory contacts, responding by post, phone and email as appropriate and maintaining an excellent level of donor care
• Take responsibility for processing and recognising postal, telephone and online in memory donations and for ensuring in memory donations from third party websites are correctly fulfilled
• Maintain full and accurate records for legacy and in memory contacts within our CRM database and be responsible for filing, scanning and database entry of any related documents, with due regard to confidentiality and in line with data protection legislation
• Be familiar with and adhere to the relevant Fundraising Codes of Practice, in particular those regarding legacy marketing.

Are you somebody who would love to use your strong communication and organisational skills to help us Beat Macular Disease? Are you able to provide an excellent supporter journey, underpinned by positivity and empathy? If you're looking for a role where you can combine organisation, communication, creativity and purpose, we'd love to hear from you.

Our ideal candidate will have:

• Excellent communication skills (written and oral) with the ability to demonstrate empathy and compassion whilst remaining professional at all times
• Strong organisational and administrative skills and ability to prioritise effectively
• Experience of maintaining accurate and clear records
• Highly developed attention to detail and time management
• Ability to build strong relationships with colleagues and supporters
• Working knowledge of MS Office 365 programmes and supporter databases.

We offer a flexible approach to working in this role, including the potential opportunity to work compressed hours over fewer days, or spreading out the hours out across the working week.

It is important that you can work from our Andover office for all, or some, of your hours, in order to process and fulfil postal correspondence and donations.

Why join us?

In return, we provide a great working culture - we do something worthwhile and are proud to work together to Beat Macular Disease.

Benefits include:

• Flexible working options
• 27 days annual leave, plus public holidays
• Option to buy or sell annual leave
• Supportive family-friendly policies
• 6% pension contribution