At a Glance
- Tasks: Lead and innovate patient information services for those affected by macular disease.
- Company: A dedicated charity focused on combating macular disease and supporting those impacted.
- Benefits: Flexible working, 27 days leave, family-friendly policies, and a generous pension contribution.
- Other info: Join a supportive team culture with opportunities for growth and innovation.
- Why this job: Make a real difference in the lives of people with sight loss through impactful leadership.
- Qualifications: Experience in patient information services and a passion for improving user engagement.
The predicted salary is between 50000 - 60000 £ per year.
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. We're the only UK charity determined to beat the fear and isolation of macular disease through:
- World class research to find new treatments and a cure
- Practical support for people affected by sight loss
- Trusted advice and support services that empower those living with macular disease
As part of our dedicated services team, you will provide strategic leadership of Macular Society services that offer patient information and advice to people living with macular disease. You will be a key member of the services and organisational leadership teams, collaborating with and supporting your colleagues across services and ensuring that service users are clearly able to find and access services that support them.
As our head of information and advice, you will:
- Provide strategic leadership for high-quality, accessible and impactful information services, including the helpline, patient information and forum
- Develop and deliver innovative approaches to meet the evolving needs of people living with macular disease across multiple channels and formats
- Act as a subject matter expert on patient experience and user needs, using insight and data to inform organisational decision-making
- Lead the development of new approaches to increase reach, engagement and impact across digital and other channels
- Work with colleagues to develop and deliver strategy, business plans and budgets for information and advice services
- Support income generation activity, including working with fundraising colleagues on proposals for trusts, foundations, corporates and major donors
Do you have experience in patient information and helpline services, and a passion for using your expertise to help us Beat Macular Disease? We are looking for an outstanding patient information leader to drive growth and improvement in our helpline and patient information services. If you have experience in building engaging, supportive content for patients, can develop a supportive, high-performance team culture, and want to play a key role in supporting more people with sight loss, then we would love to hear from you.
Our ideal candidate will have:
- Knowledge of information seeking with an understanding of how to target, build engagement with, and evaluate content and services
- An understanding of the role of patient information in the wider health ecosystem, and how people living with health conditions can be supported to build their knowledge, skills and confidence
- Strategic thinking - ability to develop and deliver clear content and channel strategy aligned with organisational goals and audience needs
- Experience in leading innovation in service delivery, and translating understanding of patient need into high-quality, responsive services
- Excellent leadership skills, including evidence of fostering a challenging and supportive team culture and flexing style to meet the needs of individuals
- Excellent team working and collaborative working skills and the ability to develop effective partnerships
Benefits:
- Flexible working options
- 27 days annual leave, plus bank holidays
- Option to buy or sell annual leave
- Supportive family-friendly policies
- 6% pension contribution
Head of information and advice employer: Macular Society
As a leading charity dedicated to combating macular disease, we offer a supportive and collaborative work environment where your expertise can make a real difference in the lives of those affected by sight loss. With flexible working options, generous annual leave, and a commitment to employee growth, you will thrive in a culture that values innovation and teamwork while contributing to impactful services that empower our community. Join us in our mission to provide trusted advice and support, and be part of a team that is truly making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Head of information and advice
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Macular Society.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Macular Society.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Macular Society.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Macular Society. Apply directly through us to stand out!
We think you need these skills to ace Head of information and advice
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Macular Society. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of information and advice, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Macular Society
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Macular Society. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
